Senior Lead, Software Engineering - Development

Kyndryl; India; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Kyndryl is seeking a Technical Support professional in India to provide structured product-oriented support for embedded, real-time, Linux, cloud-edge, and platform software environments. The role includes Level 1/2 support, case triage, diagnostics, root-cause analysis, and documentation.

You will work across software, platform, and integration layers, documenting solutions and mentoring engineers, while escalating defects or security concerns through approved channels.

Qualifications

• 5+ years of experience in technical support or embedded software domains.
• Strong troubleshooting across embedded systems, Linux, real-time systems, cloud-edge platforms, networking and software integration.
• Experience with case management and ITSM tools, support workflows, and customer communications.
• Familiarity with C/C++, Python, shell, Git, Kubernetes, containers, Linux, debugging, and embedded development tools.

Responsibilities

• Provide Level 1 and Level 2 support by triaging cases, diagnosing issues, reproducing errors, and documenting steps.
• Perform advanced troubleshooting, root-cause analysis, workaround development, and escalation when needed.
• Mentor junior support engineers and contribute to knowledge base and process improvements.
• Escalate defects or security concerns through approved channels while adhering to customer processes.

Skills

Embedded systems

Linux

Real-time systems

Cloud-edge platforms

Development tools

Networking

Software integration

C/C++

Python

Shell

Git

Kubernetes

Containers

Tools

Git

Kubernetes

Containers

Linux

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As a Technical Support professional at Kyndryl, you will provide structured product-oriented support for a Kyndryl client's embedded, real-time, Linux, cloud-edge, and platform software environments. The role provides Level 1 and/or Level 2 support, including case triage, diagnostics, issue reproduction, technical investigation, root-cause support, workaround assistance, case documentation, and escalation support within customer-defined support systems and communication standards.

What you will do

• Provide Level 1 support by receiving and triaging support cases, collecting diagnostic information, identifying missing data, providing known solutions, communicating next steps, maintaining case status, and attempting issue reproduction.
• Provide Level 2 support by performing advanced troubleshooting, problem analysis, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers.
• Support complex customer environments, including lab, integration, platform, and certification-related contexts, where directed by customer processes.
• Document solutions, develop knowledge resources, mentor support engineers, and contribute to process improvement and customer success outcomes.
• Escalate defects, product issues, security concerns, or certification/compliance questions through approved customer-defined channels.
• Operate within role boundaries: do not make architectural decisions, product commitments, certification determinations, compliance assertions, security posture statements, or unauthorized configuration/code changes.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required skills and experience

• 5+ experience is required
• Strong troubleshooting and analytical skills across embedded systems, Linux environments, real-time systems, cloud-edge platforms, development tools, networking, and software integration.
• Ability to analyze logs, configurations, customer scenarios, reproduction steps, technical symptoms, and environment-specific data.
• Experience with case management, ITSM tools, support workflows, escalation procedures, customer communications, and knowledge documentation.
• Familiarity with C/C++, Python, shell, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.

Preferred skills and experience

• Experience in product support, escalation engineering, technical account support, embedded software support, or platform support.
• Exposure to Linux kernel, BSPs, device drivers, simulation tooling, cloud‑edge platforms, or real-time operating systems.
• Experience supporting regulated customer environments where security, compliance, certification, export control, or data‑sovereignty guardrails apply.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it’s an adventure with purpose. We offer a