Associate Director, Software Engineering - Development

5100 Kyndryl Solutions Private Limited; India; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Kyndryl is seeking a Technical Support professional to provide structured product-oriented support for clients in embedded, real-time, Linux, cloud-edge, and platform software environments. The role includes Level 1 and Level 2 support, triage, diagnostics, and root-cause analysis across multiple layers with escalation as needed.

The candidate will document solutions, mentor others, and contribute to process improvements while operating within established customer processes and security

Qualifications

• 5+ years of experience required.
• Strong troubleshooting and analytical skills across embedded systems, Linux environments, real-time systems, cloud-edge platforms, development tools, networking, and software integration.
• Ability to analyze logs, configurations, customer scenarios, reproduction steps, technical symptoms, and environment-specific data.
• Experience with case management, ITSM tools, support workflows, escalation procedures, customer communications, and knowledge documentation.
• Familiarity with C/C++, Python, shell, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.

Responsibilities

• Provide Level 1 support by triaging cases, collecting diagnostic info, and communicating next steps.
• Provide Level 2 support through advanced troubleshooting, root-cause analysis, and workaround development across software, platform, and integration layers.
• Support complex customer environments including lab, integration, and certification contexts per customer processes.
• Document solutions, develop knowledge resources, mentor engineers, and contribute to process improvements.
• Escalate defects, product issues, security concerns, or certification questions through approved channels.

Skills

Troubleshooting

Analytical skills

C/C++

Python

Shell scripting

Git

Kubernetes

Linux

Real-time systems

Embedded development tools

Tools

Kubernetes

Git

Linux

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our peopleKyndrylsthat means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role As a Technical Support professional at Kyndryl,

You will provide structured product-oriented support for a Kyndryl clients embedded, real-time, Linux, cloud-edge, and platform software environments. The role provides Level 1 and/or Level 2 support, including case triage, diagnostics, issue reproduction, technical investigation, root-cause support, workaround assistance, case documentation, and escalation support within customer-defined support systems and communication standards.

What you will do

Provide Level 1 support by receiving and triaging support cases, collecting diagnostic information, identifying missing data, providing known solutions, communicating next steps, maintaining case status, and attempting issue reproduction. Provide Level 2 support by performing advanced troubleshooting, problem analysis, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers. Support complex customer environments, including lab, integration, platform, and certification-related contexts, where directed by customer processes. Document solutions, develop knowledge resources, mentor support engineers, and contribute to process improvement and customer success outcomes. Escalate defects, product issues, security concerns, or certification/compliance questions through approved customer-defined channels. Operate within role boundaries: do not make architectural decisions, product commitments, certification determinations, compliance assertions, security posture statements, or unauthorized configuration/code changes.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you wont find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others.

Required skills and experience

• 5+ experience is required
• Strong troubleshooting and analytical skills across embedded systems, Linux environments, real-time systems, cloud-edge platforms, development tools, networking, and software integration.
• Ability to analyze logs, configurations, customer scenarios, reproduction steps, technical symptoms, and environment-specific data.
• Experience with case management, ITSM tools, support workflows, escalation procedures, customer communications, and knowledge documentation.
• Familiarity with C/C++, Python, shell, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.

Preferred skills and experience

• Experience in product support, escalation engineering, technical account support, embedded software support, or platform support.
• Exposure to Linux kernel, BSPs, device drivers, simulation tooling, cloud-edge platforms, or real-time operating systems.
• Experience supporting regulated customer environments where security, compliance, certification, export control, or data-sovereignty guardrails apply.

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you dont meet every requirement, we encourage you to apply. We believe in growth, and were excited to see what you can bring.

What You Can Expect

Your career with us isnt just a jobits an adventure with purpose. We offer a dynamic, hybrid-friendly .