Senior Java Technical Support Engineer - Remote Work | REF#284427

BairesDev; Delhi; Remote; INR 7,042,253 - 10,563,380; Full time

Benefits offered by this job

100% remote work

Excellent compensation

Flexible hours

Paid parental leaves

Supportive environment with mentorship

Job summary

A leading technology solutions provider is seeking a Senior Java Technical Support Engineer for remote work to manage and resolve issues in Java applications. Ideal candidates will have over 4 years of experience in Java development, alongside strong incident response skills. This role includes mentoring junior engineers and overseeing incident resolutions, ensuring service reliability in a flexible work environment.

Qualifications

• 4+ years of experience in Java development and troubleshooting.
• Proven experience with event-driven architectures in production environments.
• Advanced expertise in incident response and root-cause analysis.

Responsibilities

• Provide on-call technical support coverage during the 9 AM-6 PM CET time slot, including weekends.
• Troubleshoot and resolve complex issues in Java applications and services.
• Manage incident response efforts and implement root-cause analysis.

Skills

Java development

Troubleshooting

Incident response

RESTful APIs design

Problem-solving

Communication

Job description

Senior Java Technical Support Engineer - Remote Work | REF#284427

At BairesDev® we lead technology projects for over 15 years, delivering cutting‑edge solutions to giants like Google and innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you take the first step beyond the ordinary. We align passions and skills with vacancies, setting you on a path to exceptional career development and success.

Senior Java Technical Support Engineer at BairesDev

We are seeking an experienced Senior Java Technical Support Engineer to join our Incident Response Team. In this crucial role, you will manage, troubleshoot, and resolve complex issues in our Java-based applications and services. You will provide technical leadership within our event‑driven architecture, lead incident response efforts, and implement robust root‑cause analysis methodologies. This senior position requires advanced technical expertise, strategic problem‑solving abilities, and exceptional leadership skills to ensure service reliability and guide junior team members.

What You’ll Do

• Provide on‑call technical support coverage during the 9 AM‑6 PM CET time slot, including weekends.
• Oversee system monitoring and establish protocols for efficient incident response.
• Troubleshoot and resolve the most complex issues in Java applications and services.
• Develop and implement comprehensive root‑cause analysis (RCA) frameworks and procedures.
• Create detailed technical documentation and knowledge‑base articles for team reference.
• Design and optimize RESTful API integrations to improve system stability.
• Mentor junior support engineers and provide technical guidance to development teams.
• Collaborate with stakeholders to establish and meet service‑level objectives.
• Provide strategic recommendations for enhancing system resilience and reducing incident frequency.

What We’re Looking For

• 4+ years of experience in Java development and troubleshooting.
• 4+ years of experience as a Support Engineer in on‑call teams.
• Proven experience with event‑driven architectures in production environments.
• Advanced expertise in incident response, management, and root‑cause analysis methodologies.
• Extensive hands‑on experience with RESTful APIs design and implementation.
• Experience implementing monitoring solutions and alerting strategies.
• Excellent problem‑solving skills and ability to make critical decisions under pressure.
• Strong communication abilities to explain complex technical issues to various audiences.
• Willingness to work on a rotational schedule, including weekends.
• Advanced level of English.

Nice to Have

• Experience with GraphQL implementation and troubleshooting.
• Expertise in WebSocket protocols and real‑time applications.
• Proficiency in the Go programming language.
• Knowledge of C++ development in enterprise environments.

Benefits

• 100 % remote work (from anywhere).
• Excellent compensation in USD or local currency if preferred.
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive!

Referrals increase your chances of interviewing at BairesDev by 2x.