Senior Java Technical Support Engineer - Remote Work | REF#284428

BairesDev; Hyderabad; Remote; INR 8,612,000 - 12,440,000; Full time

Benefits offered by this job

100% remote work

Flexible hours

Paid parental leaves

Innovative work environment

Parental leave

Global team

Job summary

A global technology firm is seeking a Senior Java Technical Support Engineer to manage and resolve complex issues in Java applications. This role offers 100% remote work and requires over 4 years of experience in Java and technical support. Ideal candidates should excel in problem-solving, incident response, and mentoring junior engineers. Competitive compensation and flexibility are provided.

Qualifications

• 4+ years of experience in Java development and troubleshooting.
• 4+ years of experience as a Support Engineer in on-call teams.
• Proven experience with event-driven architectures in production environments.
• Extensive hands-on experience with RESTful APIs design and implementation.

Responsibilities

• Provide on-call technical support coverage during specified hours.
• Oversee system monitoring and establish protocols for incident response.
• Tackle the most complex issues in Java applications and services.
• Develop and implement root cause analysis frameworks.
• Mentor junior engineers and collaborate with development teams.

Skills

Java development

Technical support

Incident response

Root cause analysis

RESTful APIs

Problem-solving

English (advanced)

Tools

GraphQL

WebSocket

Go

C++

Job description

Senior Java Technical Support Engineer - Remote Work | REF#284428

Be among the first 25 applicants.

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

We are seeking an experienced Senior Java Technical Support Engineer to join our Incident Response Team. In this crucial role, you will be responsible for managing, troubleshooting, and resolving complex issues in our Java-based applications and services. You'll provide technical leadership within our event-driven architecture, lead incident response efforts, and implement robust root cause analysis methodologies. This senior position requires advanced technical expertise, strategic problem-solving abilities, and exceptional leadership skills to ensure service reliability and guide junior team members.

What You’ll Do

• Provide on-call technical support coverage during the 9 AM-6 PM CET time slot, including weekends.
• Oversee system monitoring and establish protocols for efficient incident response.
• Troubleshoot and resolve the most complex issues in Java applications and services.
• Develop and implement comprehensive root cause analysis (RCA) frameworks and procedures.
• Create detailed technical documentation and knowledge base articles for team reference.
• Design and optimize RESTful API integrations to improve system stability.
• Mentor junior support engineers and provide technical guidance to development teams.
• Collaborate with stakeholders to establish and meet service-level objectives.
• Provide strategic recommendations for enhancing system resilience and reducing incident frequency.

What We Are Looking For

• 4+ years of experience in Java development and troubleshooting.
• 4+ years of experience as a Support Engineer in on-call teams.
• Proven experience with event-driven architectures in production environments.
• Advanced expertise in incident response, management, and root cause analysis methodologies.
• Extensive hands-on experience with RESTful APIs design and implementation.
• Experience implementing monitoring solutions and alerting strategies.
• Excellent problem-solving skills and ability to make critical decisions under pressure.
• Strong communication abilities to explain complex technical issues to various audiences.
• Willingness to work on a rotational schedule, including weekends.
• Advanced level of English.

Nice To Have

• Experience with GraphQL implementation and troubleshooting.
• Expertise in WebSocket protocols and real-time applications.
• Proficiency in the Go programming language.
• Knowledge of C++ development in enterprise environments.

How We Make Your Work (and Your Life) Easier

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred.
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting