Senior Java Technical Support Engineer - Remote Work | REF#284425

BairesDev; Maharashtra; Remote; INR 8,612,000 - 12,440,000; Full time

Benefits offered by this job

100% remote work

Excellent compensation

Flexible hours

Paid parental leaves

Innovative work environment

Growth opportunities

Job summary

A leading IT services company is seeking a Senior Java Technical Support Engineer to manage and troubleshoot Java applications. This remote role requires 4+ years of experience and involves mentoring junior engineers while ensuring service reliability and efficient incident response. Excellent compensation and flexible hours are offered, along with a supportive environment for professional growth.

Qualifications

• 4+ years of experience in Java development and troubleshooting.
• Proven experience with event-driven architectures.
• Willingness to work on a rotational schedule, including weekends.
• Advanced incident response, management and RCA methodologies.

Responsibilities

• Provide on-call technical support during specified hours.
• Troubleshoot and resolve complex issues in Java applications.
• Mentor junior support engineers and provide guidance.
• Develop and implement RCA frameworks and procedures.
• Create technical documentation and knowledge-base articles.
• Design and optimize RESTful API integrations for stability.
• Mentor junior engineers and guide development teams.
• Collaborate to meet service-level objectives.
• Recommend strategies to improve system resilience.

Skills

Java Development

Incident Response

Problem-Solving

RESTful API

Communication Skills

Monitoring Solutions

English communication

Leadership

Tools

GraphQL

WebSocket

Go Programming

Job description

Overview

Senior Java Technical Support Engineer - Remote Work | REF#284425 at BairesDev. We are seeking an experienced Senior Java Technical Support Engineer to join our Incident Response Team. In this role, you will manage, troubleshoot, and resolve complex issues in Java-based applications and services, provide technical leadership within our event-driven architecture, lead incident response efforts, and implement robust root cause analysis methodologies. This senior position requires advanced technical expertise, strategic problem-solving abilities, and exceptional leadership skills to ensure service reliability and guide junior team members.

What You\'ll Do

• Provide on-call technical support coverage during the 9 AM-6 PM CET time slot, including weekends.
• Oversee system monitoring and establish protocols for efficient incident response.
• Troubleshoot and resolve the most complex issues in Java applications and services.
• Develop and implement comprehensive root cause analysis (RCA) frameworks and procedures.
• Create detailed technical documentation and knowledge base articles for team reference.
• Design and optimize RESTful API integrations to improve system stability.
• Mentor junior support engineers and provide technical guidance to development teams.
• Collaborate with stakeholders to establish and meet service-level objectives.
• Provide strategic recommendations for enhancing system resilience and reducing incident frequency.

What We Are Looking For

• 4+ years of experience in Java development and troubleshooting.
• 4+ years of experience as a Support Engineer in on-call teams.
• Proven experience with event-driven architectures in production environments.
• Advanced expertise in incident response, management, and root cause analysis methodologies.
• Extensive hands-on experience with RESTful APIs design and implementation.
• Experience implementing monitoring solutions and alerting strategies.
• Excellent problem-solving skills and ability to make critical decisions under pressure.
• Strong communication abilities to explain complex technical issues to various audiences.
• Willingness to work on a rotational schedule, including weekends.
• Advanced level of English.

Nice To Have

• Experience with GraphQL implementation and troubleshooting.
• Expertise in WebSocket protocols and real-time applications.
• Proficiency in the Go programming language.
• Knowledge of C++ development in enterprise environments.

Benefits

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred.
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Additional

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting