Senior IT Team Manager

Crédit Agricole SA; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Crédit Agricole CIB in Mumbai, India seeks a senior IT Team Manager to lead the Referential IT Section handling KYC & Counterparties applications. The role oversees transversal and international projects with a focus on compliant delivery and stakeholder collaboration.

You will guide the team, manage budgets, resources, and schedules, and ensure quality standards while fostering a multicultural, compliant engineering environment.

Qualifications

• Strong leadership and team-management capabilities.

Responsibilities

• Provide Team Leadership and manage recruitments, objectives setting, appraisal and performance review.
• Create an environment of trust, open communication, creativity, and cohesive teamwork.
• Motivate team members and act as role model to develop capabilities.
• Coordinate with internal and external stakeholders for project delivery.
• Ensure delivery aligned with requirements, timelines and budget.

Skills

Leadership

Team management

Communication

Project coordination

Analytical thinking

Cross-cultural collaboration

Education

Bachelor Degree / BSc Degree or equivalent

Job description

Main responsibilities

Provide Team Leadership

• Manage the team’s recruitments, objectives setting, appraisal and performance review.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Motivate and inspire team members by setting a good example (role model).
• Help develop team members; help resolve dysfunctional behavior.
• Strive for team consensus and win-win situation.
• Ensure discussions and decisions lead toward conclusion.
• Maintain healthy group dynamics.
• Ensure that the team members are equipped and trained effectively to participate in the team.
• Encourage creativity, risk-taking, and constant improvement.
• Coach the team towards increased quality, performance, and innovation.
• Recognize team member accomplishments and outstanding performance.

Focus the Team on Customer Requirements

• Build Roadmap for Short-term to Long-term.
• Coordinate with internal and external stakeholder as necessary.
• Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.

Coordinate Team Logistics

• Ensure deliverables are prepared in line with the requirements.
• Help keep the team focused and on track.
• Work with other IT Managers and Head of Sections and Departments to obtain necessary resources to support the team’s requirements.
• Establish meeting times, places, and agendas.

Communicate team status, task accomplishment, and direction

• Analyze status reporting of team activities against the program plan or schedule.
• Keep the Head of department and section informed of task accomplishment, issues, and status.
• Serve as a focal point to communicate and resolve interface and integration issues with other teams and business partners.
• Escalate issues which cannot be resolved within the team.
• Provide guidance to the team based on management direction.

Business - Delivery management

• Reach agreement on plans for projects and services provided by the team.
• Lead design, implementation, and integration in the solutions.
• Ensure the projects, activities and tasks under the team’s responsibility are performed within quality standards, on schedule and cost-effectively.
• Manage budget and capacity allocation according to priorities.
• Ensure each solution developed by the team fulfills the client needs.

Lean Management – Practices

• Ensure an effective performance dialogue and meeting cascade are in place, facilitating team performance improvement and the escalation of problems.
• Ensure the capacity of the team is actively managed in order to meet defined priorities and sustain Continuous Im

Supplementary Information

Position

In a challenging and multicultural environment, we are looking for a senior Team Manager to join Referential IT Section in charge of the KYC & Counterparties Referential applications of Crédit Agricole CIB.

The team handles the development of transversal and international projects.

AT CA-CIB we have a robust system to ensure compliance with the regulations and requirements including Know Your Customer (KYC) and Customer Due Diligence (CDD).

Geographical area

Asia, India

City

Bachelor Degree / BSc Degree or equivalent

Level of minimal experience

11 years and more

Experience

• This position requires a minimum of 10 years’ exposure in Software Engineer field (as a developer, tech lead, business analyst or project manager)
• Mandatory 3+ years of experience in IT Project Management.
• Mandatory 3+ years of experience as an IT Team head in charge of in-house application development

Required skills

• Comfortable participating in technical discussions
• Strong organizational and communication skills
• Strong analytical and problem solving skills
• Awareness of various software development procedures
• Ability to follow defined procedures
• Capable to effectively interact with technical team
• Understanding and respect of cultural diversity

General information

Entity

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Entity

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *.

We support major companies and financial institutions in their development and the financing of their projects.

As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.

Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy.

We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.

Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.

By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.

All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.

Ready to take part in our mission ?

*By balance sheet size - The Banker, Juillet 2025