Senior IT Support Engineer

Zyvenora Technologies; Indore District; Hybrid; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Health insurance

Certification sponsorship

Hybrid work after 90 days

Job summary

Zyvenora Technologies is seeking a Senior IT Support Engineer to lead day-to-day helpdesk operations for our Managed IT client base. You will mentor junior staff and serve as the escalation point for issues the L1 team cannot resolve.

You will help shape how we improve support processes, maintain SLA-bound tickets, and ensure clear client communications. A hybrid work arrangement is available after the initial 90-day period.

Qualifications

• 4+ years in IT support or helpdesk, ideally in an MSP or multi-client environment
• Strong troubleshooting across Windows Server, Microsoft 365, and networking issues
• Comfortable working on SLA-bound tickets with defined response times
• Clear written communication for client-facing ticket updates
• Prior experience mentoring or leading a small support team is a plus

Responsibilities

• Lead day-to-day helpdesk operations for our Managed IT client base
• Act as the escalation point for issues the L1 team cannot resolve
• Mentor and develop junior support staff on processes and best practices
• Help drive improvements in support processes and metrics

Skills

Windows Server

Microsoft 365

Networking

SLA adherence

Mentoring / Leadership

Job description

We're looking for a Senior IT Support Engineer to lead day-to-day helpdesk operations and mentor junior support staff across our Managed IT client base. You'll be the escalation point for issues our L1 team can't resolve, and a key voice in how we improve our support processes.

What We're Looking For

• 4+ years in an IT support or helpdesk role, ideally in an MSP or multi-client environment
• Strong troubleshooting skills across Windows Server, Microsoft 365, and common networking issues
• Comfortable working SLA-bound tickets with defined response times
• Clear written communication for client-facing ticket updates
• Prior experience mentoring or leading a small support team is a plus
• Health insurance for you and your family
• Certification sponsorship (Microsoft, CompTIA)
• Clear path to IT Team Lead within 18-24 months
• Hybrid flexibility after the first 90 days