Manager Security Analytics And Operations

Charles Schwab India; Hyderabad; On-site; INR 2,000,000 - 3,500,000; Full time

Benefits offered by this job

EPF & Gratuity

Medical insurance

Health check-ups

Creche reimbursement

Transport & meals

Job summary

Charles Schwab India in Hyderabad is seeking a Zero Trust Operations Manager to lead incident response and optimize Zero Trust security platforms across teams. You will troubleshoot access issues, implement policy changes, and drive operational improvements while balancing security, availability, and user experience.

This role offers hands-on exposure to networking, cloud, identity, automation, and security tooling, with opportunities to influence strategy and grow within a Fortune 500 culture

Qualifications

• 4–6 years of cybersecurity experience.
• 4–6 years with Zero Trust solutions (ZTNA, CASB, SWG, SASE).
• Knowledge of networking fundamentals and cloud security concepts.
• Automation experience is desirable (Python, scripts, Ansible, Salt, etc.).
• Strong written and verbal communication.
• Demonstrated emotional intelligence and collaboration.
• Problem solving and analytical skills.
• Ability to adapt to changing priorities across projects.

Responsibilities

• Serve as frontline Zero Trust engineer, handling incidents and access requests while minimizing business impact.
• Maintain and improve Zero Trust platforms by applying policy changes and troubleshooting issues.
• Collaborate with engineering, identity, endpoint, network, cloud, and security teams to deliver secure solutions.
• Leverage automation, docs, and continuous learning to enhance efficiency and user experience.

Skills

Cybersecurity

Incident response

Zero Trust

Networking fundamentals

Cloud security

Automation (Python)

Communication

Problem-solving

Adaptability

Tools

Zscaler ZIA/ZPA/ZCC

ServiceNow

Jira

Confluence

Splunk

Microsoft Copilot

Job description

Job Description:

Your opportunity

At Charles Schwab, our purpose is simple: we champion client’s goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what’s right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success – they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape. Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations – it’s a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region

What you have

Join a mission-critical cybersecurity team responsible for keeping users securely connected and business services running smoothly. As a Zero Trust Operations Manager, you will lead incident response, troubleshoot complex access issues, and partner across teams to maintain and improve Zero Trust security platforms. You will help implement security changes, refine policies, and drive operational improvements that strengthen cyber resilience while balancing security, availability, and user experience. This role provides hands‑on experience across networking, cloud, identity, automation, and Zero Trust technologies, with opportunities to influence strategy, enhance operations, and grow your career.

Key Responsibilities

• Serve as a frontline Zero Trust engineer, responding to incidents, service requests, and operational issues while restoring secure access and minimizing business impact.
• Operate, maintain, and improve Zero Trust platforms by implementing policy changes, troubleshooting connectivity and performance issues, and supporting major incident response activities.
• Partner across engineering, identity, endpoint, network, cloud, and security teams to deliver secure solutions, drive operational improvements, and strengthen cyber resilience.
• Leverage automation, AI, documentation, and continuous learning to improve efficiency, expand technical expertise, and enhance the overall security and user experience of Zero Trust services.

Required Experience

• Knowledge & Experience
• 4-6 years of experience in cybersecurity
• 4-6 years of direct operational support experience with Zero Trust solutions (ZTNA, CASB, SWG, SASE, etc.)
• Working knowledge of networking fundamentals, and cloud security knowledge & concepts
• Automation experience desired (Python, scripts, Ansible, Salt, etc.)
• Effective written and verbal communication skills
• Demonstrable emotional intelligence, self-awareness, and self-regulation
• Effective problem-solving and analytical skills
• Resourceful, creative, innovative, results driven, collaborative, and adaptable
• Ability to adapt to changing priorities while working across multiple projects
• Commitment to continuous learning and professional development
• Effective listener who engages with stakeholders to understand their requirements and infer practical solutions

Preferred Experience

• Hands‑on experience administering or supporting Zscaler technologies, including ZIA, ZPA, ZCC, or ZDX
• Experience with ServiceNow or Remedy, Jira, Confluence, Splunk, Microsoft Copilot, or comparable operational and observability platforms.
• Experience with Python, PowerShell, Ansible, infrastructure-as-code, APIs, or other automation technologies.
• Knowledge of attacker techniques, security control failure modes, threat‑informed defense, and practical attack or validation tooling.
• Cybersecurity certification such as Security+, SSCP, GSEC, CASP+, CISSP, or an equivalent credential.
• Networking or cloud certification such as Network+, CCNA, CCNP, AWS, Azure, or an equivalent credential.
• Experience supporting large enterprise environments with formal incident, problem, risk, and change‑management requirements.

Preferred Certifications

• Security certifications (Security+, CASP+, GSEC, SSCP, CDPSE, GIAC/SANS, or equivalent)
• Zero Trust vendor certifications
• Network certifications (Network+, CCIE, CCNA, CCNP, or equivalent)

What’s in it for you

At Schwab India, you’re empowered to shape your future. We support your growth through meaningful work, continuous learning, and a culture rooted in trust and collaboration – so you can build the skills to make a lasting impact. Our benefits are designed to care for your wellbeing, your family, and your long‑term financial security.

Our Base Benefits, Wellbeing, And Total Rewards Include

• Competitive compensation and retirement programs including Employee Provident Fund (EPF), Gratuity, and optional National Pension System (NPS) contributions
• Robust Paid Time Off, including annual/privilege leave, sick and casual leave, public holidays, maternity/paternity leave, and more
• Comprehensive medical insurance with Outpatient Department (OPD) services, including vaccination, pharmacy, dental and vision coverage
• Annual reimbursement for health check‑ups and mental health support through our Employee Assistance Program (EAP)
• Childcare (creche) reimbursement for eligible employees
• Transportation and meal benefits that support your day‑to‑day work
• Group life, personal accident, and critical illness insurance