Project Manager

Salesforce; Hyderabad; On-site; INR 4,000,000 - 6,400,000; Full time

Job summary

Salesforce Hyderabad is seeking a seasoned Project Manager (Individual contributor) to own end-to-end Salesforce delivery for global implementations using Agile and AI-enabled delivery practices. You will be accountable for delivery excellence, financial performance, governance, and stakeholder alignment in a fast-paced, customer-first environment.

This role requires strategic thinking, executive presence, and hands-on delivery leadership to manage complex Salesforce programs, protect margins,

Qualifications

• 10+ years of total IT experience, with 5+ years delivering Salesforce projects.
• Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud and/or Industry clouds.
• Strong understanding of the Salesforce delivery lifecycle; collaboration with Architects/Tech Leads; hands-on configuration not required.
• Ability to communicate clearly, confidently, and assertively with senior stakeholders and executives.
• Salesforce Certification(s) and a Project/ Agile Management Certification are preferred.
• Willingness to travel on a need basis.

Responsibilities

• Own end-to-end Salesforce delivery lifecycle, manage scope, timelines, risks, and budgets.
• Lead Agile delivery using Scrum/SAFe, driving sprint execution and backlog prioritisation.
• Develop and manage integrated project plans and delivery roadmaps with transparent progress reporting.
• Drive stakeholder alignment through effective communication and executive reporting.
• Establish delivery governance, standards and best practices for quality and continuous improvement.
• Plan and optimise project resources, budgets, forecasts and financials.

Skills

Stakeholder management

Agile delivery leadership

Executive communication

Financial management

AI-enabled delivery tools

Education

Salesforce Certifications

Project / Agile Management Certification

Tools

JIRA

Azure DevOps

MS Project

Smartsheets

Google Workspace

Job description

As a Salesforce Project Manager (Individual contributor) , you will lead & own the end-to-end delivery of global, outcomes Salesforce implementations using Agile methodologies and modern, AI-enabled delivery practices. You will be accountable for delivery excellence, financial performance, governance, and stakeholder alignment, operating with a strong business-owner & customer first mindset.

This role requires strategic thinking, executive presence, and hands-on delivery leadership to manage complex Salesforce programs, protect project margins, and scale delivery impact across the organisation.

What We Expect

• End-to-End Salesforce Delivery & Financial Ownership: Own the complete Salesforce delivery lifecycle, managing scope, timelines, risks, resourcing, and dependencies while ensuring high-quality outcomes and protecting Sold vs. Delivered margins.
• Agile Delivery Leadership: Lead Agile delivery using frameworks such as Scrum and SAFe, driving sprint execution, backlog prioritisation, delivery predictability, and high-performing cross-functional Salesforce teams.
• Program Planning & Roadmap Management: Develop and manage integrated project plans and delivery roadmaps, ensuring transparent progress reporting, risk visibility, and dependency management across the engagement lifecycle.
• Stakeholder & Executive Management: Drive stakeholder alignment through effective communication, executive reporting, governance forums, and proactive escalation management in complex, global environments.
• Quality Governance & Delivery Excellence: Establish and enforce delivery governance, standards, and best practices, ensuring compliance, quality benchmarks, and continuous improvement across projects.
• Resource & Budget Management: Plan and optimise project resourcing, manage budgets and forecasts, track financials, and mitigate delivery and financial risks throughout the engagement.
• AI-Driven Productivity Enhancement: Encourage the strategic adoption of authorised AI technologies to boost team efficiency and optimise overall project delivery cycles
• Core Industry & Domain Specialization: Direct experience leading complex, end-to-end digital transformation programs across key global industries, including Financial Services, Healthcare, Life Sciences, Manufacturing, Retail, and Consumer Goods.
• Timezone flexibility : Timezone flexibility to ensure comprehensive support and alignment with global customer needs

Requirements

Must Have:

• 10+ years of total experience in the IT industry, with 5+ years delivering Salesforce projects
• Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud and/or Industry clouds
• Strong understanding of the Salesforce delivery lifecycle, with the ability to collaborate effectively with Architects and Technical Leads (hands-on configuration is not required)
• Demonstrated ability to communicate clearly, confidently, and assertively with senior stakeholders and executives
• Salesforce Certifications (any one):
• Experience Cloud Consultant
• Project / Agile Management Certification (any one):
• PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM
• Hands-on experience with project management and collaboration tools such as JIRA, Azure DevOps (ADO), MS Project, Smartsheets, Google Workspace
• Awareness and practical exposure to AI-enabled delivery tools (e.g., Gemini, Notebook LM) and an Agentic Delivery mindset
• Willingness to travel on a need basis

Desirable/Nice to Have:

• Experience delivering Salesforce projects in Financial Services, Consumer Goods, Healthcare, or Life Sciences domain(s)
• Exposure to MuleSoft, Salesforce Data Cloud, or related integration and data platforms
• Salesforce Agentforce Specialist or Legend certifications, with experience managing Agentforce-enabled projects