Senior IT Engineer

DATA Mavericks; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A technology company is seeking a Senior IT Systems Engineer to ensure the reliability, security, and availability of its global IT environment. Responsibilities include monitoring IT systems, providing support for cloud environments, and acting as an escalation point for IT operations. The ideal candidate has a minimum of 5 years of experience, hands-on expertise with Microsoft Intune, Azure Active Directory, and a strong customer-focused approach. This role offers an opportunity to contribute to a dynamic and collaborative team environment.

Qualifications

• Minimum 5 years of experience in IT Operations or related fields.
• Hands-on experience with Microsoft Intune and Azure Active Directory.
• Strong troubleshooting and incident-management skills.

Responsibilities

• Operate, monitor, and maintain IT systems to ensure performance.
• Act as escalation point for IT Operations, owning incidents.
• Support and manage Windows and macOS endpoints.

Skills

Microsoft Intune

Azure Active Directory

Windows Server

Active Directory

Windows and macOS support

Azure and AWS cloud environments

Troubleshooting

Incident management

Job description

About the Role

Data Mavericks is seeking a Senior IT Systems Engineer to support and operate our global IT environment. This role focuses on the reliability, security, and availability of end-user systems, enterprise applications, and cloud platforms. The ideal candidate has a strong customer service mindset, takes ownership of issues end-to-end, and ensures a consistent and secure IT experience for employees worldwide.

Key Responsibilities

• Operate, monitor, and maintain IT systems to ensure availability, performance, and reliability.
• Act as the primary escalation point for IT Operations, owning incidents through resolution and follow-up.
• Provide operational support for Microsoft Intune, Entra ID (Azure AD), Office 365/office.com, Active Directory, endpoint management, and end-user networking.
• Support and manage Windows and macOS endpoints, ensuring devices, applications, and security controls function effectively.
• Administer and support cloud and SaaS environments across Azure and AWS, including access management, monitoring, and operational troubleshooting.
• Troubleshoot complex system, network, and application issues, perform root cause analysis, and implement corrective actions.
• Monitor system health, storage, and alerts in line with IT operations best practices.
• Support information security operations, including identity and access management, endpoint protection, patching, and network security controls.
• Support compliance and governance requirements by operating technical controls, supporting audits, and ensuring adherence to approved access, data handling, and security policies.
• Provide operational support for secure data platforms, including access provisioning, availability monitoring, and incident response.
• Document operational procedures and support workflows to improve service quality and response times.
• Collaborate with architects, security, and engineering teams to implement approved solutions in production.
• Participate in on-call rotations to support global operations.

Required Qualifications and Skills

• Minimum 5 years of experience in IT Operations, IT Systems Engineering, or a similar role.
• Hands-on experience with Microsoft Intune, Entra ID (Azure Active Directory), Office 365/office.com, Windows Server, and Active Directory.
• Experience supporting both Windows and macOS in enterprise environments.
• Hands-on experience with Azure and AWS cloud environments.
• Knowledge of system monitoring, storage administration, and alert management.
• Strong troubleshooting and incident-management skills.
• Working knowledge of compliance, governance, and security controls in enterprise environments.
• Strong customer-first mindset with clear and professional communication skills.
• Ability to work effectively in a global, collaborative team environment.
• Demonstrated willingness to learn and adapt to related technologies, tools, and domains.