Senior IOC Specialist

Q2 India; Bengaluru; Hybrid; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid Work Opportunities

Health & Wellness Benefits

Flexible Time Off

Career Development & Mentoring

Job summary

Q2 India is seeking a Senior IOC Specialist to join our IT team, focusing on monitoring, troubleshooting, and supporting Linux/Windows environments, databases, and related tools on cloud or on hardware. You will triage incidents, drive investigations, and provide timely responses across Q2 services globally.

The role requires 5+ years of related experience, familiarity with security monitoring, and an ability to work in a fast-paced, collaborative team.

Qualifications

• Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory.
• Basic knowledge of networking concepts.
• Basic understanding of IaC concepts.
• Basic level exposure to virtualized/containerized environments.
• Basic knowledge of application support within multi-tier environments (web, application, database).
• Basic knowledge of incident, change, and problem management principles.
• 5+ years previous related experience.
• Previous experience with Linux Systems Administration.
• Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment.
• Must work effectively within a team environment.
• Experience on Automation tools and procedures.

Responsibilities

• Proactively respond to alerts generated by monitoring systems to maintain environment health and stability.
• Resolve issues by following documented processes and pre-defined standard operating procedures.
• Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information.
• Leverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation.
• Document troubleshooting results and remediation actions, provide regular status updates to impacted customers.
• Identify and elevate critical impact to on-call teams.
• Create and maintain operational runbooks in support new and changing infrastructure.
• Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklists.
• Ensure proper transition during shift changes.
• Incident and Event Management : Responsible for ensuring efficient resolution of incidents through people, process, and technology.
• Manage projects to upgrade and maintain NOC technologies.
• Flexible to work in 24*7 environment.
• Responsible for training team members, project engineers, technical support staff and application development staff to understand and work within the defined architecture and standards being implemented.

Skills

Linux

Windows

Networking

Kubernetes

Docker

Databases

MSSQL

Active Directory

Cloud

Tools

PagerDuty

LogicMonitor

Splunk

Grafana

Terraform

Job description

As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology- and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week- featuring learning, community service, and culture-building experiences- we create opportunities to connect, grow, and make an impact.

Senior IOC Specialist Position Description

We are seeking Senior IOC Specialist to join our IT team to assist and provide first escalation support in the monitoring, troubleshooting and support of various Linux and Windows operating systems, databases, utilities, system tools on cloud or the hardware on which they reside. As a Senior IOC Specialist, you will respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages for services that the IOC supports across Q2. You will join a passionate and collaborative team of people who are focused on providing exceptional support to our customers and internal teams.

RESPONSIBILITIES

• Proactively respond to alerts generated by monitoring systems to maintain environment health and stability.
• Resolve issues by following documented processes and pre-defined standard operating procedures.
• Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information.
• Leverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation.
• Document troubleshooting results and remediation actions, provide regular status updates to impacted customers.
• Identify and elevate critical impact to on-call teams.
• Create and maintain operational runbooks in support new and changing infrastructure.
• Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklists.
• Ensure proper transition during shift changes.
• Incident and Event Management : Responsible for ensuring efficient resolution of incidents through people, process, and technology.
• Manage projects to upgrade and maintain NOC technologies.
• Flexible to work in 24*7 environment.
• Responsible for training team members, project engineers, technical support staff and application development staff to understand and work within the defined architecture and standards being implemented.

EXPERIENCE AND KNOWLEDGE

• Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory.
• Basic knowledge of networking concepts.
• Basic understanding of IaC concepts.
• Basic level exposure to virtualized/containerized environments.
• Basic knowledge of application support within multi-tier environments (web, application, database).
• Basic knowledge of incident, change, and problem management principles.
• 5+ years previous related experience.
• Previous experience with Linux Systems Administration.
• Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment.
• Must work effectively within a team environment.
• Experience on Automation tools and procedures.

Skills

Databases - MSSQL Manage Database DNS CNames Database Copy Manage database alerts Networking SSL Cert F5 Load Balancing & URL config IP Whitelisting VPN Hashicorp Consul Linux Expanding Linux Drives Understanding SMTP Logs Linux OS Management (CDM) Monitoring servers Containers(Docker,Nomad,Kubernetes) Secrete Management (Vault) Windows Server File Archive Management Active-Active Server DFS Replication Disk Management User Access Procedures Server Alerts Management Cloud AWS Compute,DNS,Database,Networking,Security Azure Compute,DNS,Database,Networking,Security Tools : PagerDuty- Preferred LogicMonitor- Preferred Splunk- Preferred Grafana Salesforce

This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - "You Earned it"

Our Culture & Commitment: We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare- offering resources for physical, mental, and professional well-being.

Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

Mission Q2’s mission is to build strong and diverse communities by strengthening their financial institutions. That mission shapes the technology we build, how we serve our customers, and how we show up for each other.

Vision We started with a straightforward belief: technology could fundamentally change how financial institutions serve their communities. More than 20 years later, that belief still drives us. Q2 delivers digital banking and lending solutions that help financial institutions deepen relationships, improve experiences, and grow. Across every department and region, Q2 team members bring creativity, collaboration, and purpose to building technology that makes banking stronger, easier, and more human.

Culture & Values Q2’s culture is built by Q2ers and grounded in ten guiding principles that define how we show up for each other, our customers, and our communities. We take our mission seriously. We also have fun doing it. Teams across the company work together to solve hard problems, move quickly, and make a real impact on the financial institutions and communities we serve. We’re also helping shape how AI is applied in financial services, bringing the same disciplined, banking-first approach Q2 has practiced for more than 20 years to this next chapter of innovation.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

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