Senior Institutional Lending Officer

Australia and New Zealand Banking Group Limited; Bengaluru; Hybrid; INR 1,500,000 - 1,900,000; Full time

Job summary

Australia and New Zealand Banking Group Limited (ANZ) Bengaluru seeks a Senior Institutional Lending Officer to manage lending facilities across Loan IQ, Orion, and Razor. You will partner with Relationship Credit and Management teams to ensure efficient service delivery and accurate collateral management throughout the lending lifecycle.

Role is permanent with a Bangalore-based setup, requiring early-morning shifts and close collaboration with cross-functional partners to drive customer

Qualifications

• 5+ years in Banking Operations, Lending Services, or Institutional Banking.
• Hands-on experience with Loan IQ and lending operations.
• Exposure to platforms like Orion, Razor, and CACHE or ability to learn quickly.
• Strong attention to detail and end-to-end ownership of tasks.

Responsibilities

• Manage lending facilities end-to-end, including setup, maintenance, renewal, drawdowns, repayments, and documentation across core systems.
• Ensure operational excellence with accurate processing, validations, and SLA adherence.
• Monitor loan documentation, follow up on requirements, ensure completeness and compliance.
• Drive timely collection of fees and interest with accurate records in workflows.
• Collaborate with Relationship Managers, Credit teams and stakeholders to deliver customer outcomes.
• Respond to queries, share status updates, escalate risks when needed.
• Identify process improvements and risk mitigations, propose practical solutions.
• Support projects and maintain compliance with policies, procedures, and business continuity.

Skills

Lending Operations

Loan IQ

Stakeholder Management

Attention to Detail

Multi-tasking

Organizational Skills

Analytical Problem-Solving

Tools

Orion

Razor

CACHE

LoanIQ

Job description

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Senior Institutional Lending Officer

Department: GO - Insto Operations Lending

Division: Group Operations

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Senior Institutional Lending Officer , you will play a critical role in partnering with key business stakeholders, including Relationship Credit and Relationship Management teams, to deliver timely, efficient, and customer-focused lending and collateral management solutions.

The role is responsible for the setup, maintenance, and ongoing management of lending facilities across core banking platforms such as Loan IQ, Orion, and Razor, ensuring accurate processing, data integrity, and operational excellence. Additionally, you will support the delivery of optimized customer outcomes by effectively managing facility administration and collateral-related activities throughout the lending lifecycle.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bangalore
Work Schedule: Early morning shift(5 AM login)

What will your day look like?

As a Senior Institutional Lending Officer , you will be responsible for :

• Managing lending facilities end-to-end, including the accurate setup, maintenance, renewal, and processing of loan drawdowns, repayments, and related documentation across core systems such as Loan IQ, Orion, and Razor.
• Ensuring operational excellence by processing transactions with a high degree of accuracy, performing thorough validations, and consistently meeting Service Level Agreements (SLAs) and quality standards.
• Monitoring and maintaining loan documentation, following up on outstanding requirements, and ensuring completeness, accuracy, and compliance throughout the lending lifecycle.
• Driving the timely collection of fees and interest while maintaining accurate records and ensuring all activities are appropriately reflected in workflow management tools and operational systems.
• Partnering closely with Relationship Managers, Credit teams, and other key stakeholders to deliver exceptional customer outcomes and provide proactive support on lending and collateral management matters.
• Acting as a key point of contact for internal and external stakeholders by responding to queries promptly, providing status updates, and escalating risks, issues, or customer concerns where necessary.
• Identifying opportunities for process improvement and risk mitigation, and recommending practical solutions to enhance operational efficiency, controls, and the overall customer experience.
• Contributing to a collaborative and compliant work environment by supporting projects, adhering to established policies and procedures, maintaining required accreditations, and ensuring business continuity readiness.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• 5+ years of experience in Banking Operations, Lending Services, or Institutional Banking, with strong hands-on expertise in Loan IQ and lending operations, along with exposure to platforms such as Orion, Razor, and CACHE, or the ability to quickly learn and adapt to new systems and processes.
• Demonstrated high attention to detail and accuracy, ensuring quality outcomes and end-to-end ownership of tasks through successful resolution.
• Proven ability to thrive in fast-paced environments, effectively managing multiple priorities while consistently meeting deadlines and service level agreements.
• Strong communication and stakeholder management skills, with a track record of building collaborative relationships across internal teams, business partners, and external clients.
• Excellent organizational, coordination, and analytical problem-solving capabilities, supported by a proactive, self-driven approach to operational excellence.
• Resilient and adaptable team player, capable of working independently and collaboratively, navigating challenges effectively, embracing change, and contributing to a high-performance culture.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.