Senior IMS Specialist

Syneos Health, Inc.; Hyderabad; On-site; INR 1,100,000 - 1,800,000; Full time

Job summary

Syneos Health in Hyderabad is seeking a Senior IMS Specialist to lead investigator payment operations across late-stage clinical programs. You will manage end-to-end payment processes, ensure CTA payment terms are met, and collaborate with Clinical Operations, Finance, and Quality teams.

The role requires strong expertise in payments, compliance, stakeholder engagement, and mentoring junior staff, with a focus on process improvements and SOP development.

Qualifications

• Experience in Investigator Payments, CTA, and Payment Management within a CRO or healthcare environment.
• Knowledge of Accounts Payable, Accounts Receivable, and payment processes.
• Strong Excel and reporting skills.
• Experience supporting audits, compliance reviews, and process improvements.
• Strong stakeholder management, communication, and problem-solving abilities.
• Proven experience training, mentoring, and leading team initiatives.

Responsibilities

• Lead Investigator Payment activities and ensure adherence to CTA payment terms.
• Manage end-to-end payment operations for late-stage trials (PTP/OTC).
• Partner with Clinical Ops, Project Management, Finance, AP and AR teams to ensure payment execution.
• Support audits and maintain accurate project payment records.
• Drive process improvements and compliance initiatives; identify efficiencies.
• Develop and maintain SOPs, work instructions, and training materials.
• Mentor and train junior team members as a subject matter expert.

Skills

Investigator payments

CTA terms

Payment management

Stakeholder management

Mentoring

Tools

Microsoft Excel

Reporting skills

Job description

Senior IMS Specialist

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.

Discover what your 25,000 future colleagues already know:

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

Job Description:

Title: Senior IMS Specialist

Department: Investigator Management Solutions

Location: Hyderabad

Education: Bachelor’s degree in business administration, Finance, Statistics, Economics, or a related discipline.

Position Summary

• We are looking for an experienced Senior IMS Specialist to lead investigator payment operations and support complex financial processes across clinical trial programs. This role requires strong expertise in payment management, stakeholder engagement, process improvement, compliance, and team mentoring.

Key Responsibilities:

• Lead Investigator Payment activities and ensure adherence to Clinical Trial Agreement (CTA) payment terms.
• Manage end-to-end payment operations for late-stage clinical trials, or PTP (Procure-to-Pay) and OTC (Order-to-Cash) processes.
• Partner with Clinical Operations, Project Management, Finance, Accounts Payable, and Accounts Receivable teams to ensure seamless payment execution.
• support audits and maintain accurate project payment records.
• Drive process improvements, identify operational efficiencies, and support compliance initiatives.
• Develop and maintain SOPs, work instructions, and training materials.
• Mentor and train junior team members while serving as a subject matter expert for investigator payment processes.

Required Skills & Qualifications:

• Strong experience in Investigator Payments, Clinical Trial Agreements (CTA), and Payment Management within a CRO or healthcare environment.
• Knowledge of Accounts Payable, Accounts Receivable, Payment related
• Microsoft Excel and reporting skills.
• Experience supporting audits, compliance reviews, and process improvement initiatives.
• Strong stakeholder management, communication, and problem-solving abilities.
• Proven experience in training, mentoring, and leading team initiatives.

Preferred Experience:

• CRO industry experience.
• Exposure to IMPACT, Medidata, or similar clinical trial payment platforms.
• Experience supporting global clinical trial payment operations.
• Shift: Day Shift / General Shift (Flexibility Required)

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.