Senior IMS Specialist

5264 Syneos Health India Private Limited; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Syneos Health India Private Limited is seeking an experienced Senior IMS Specialist to lead investigator payment operations across clinical programs from Hyderabad. You will manage end-to-end payment processes, ensure CTA compliance and partner with Clinical Operations, Project Management, Finance and AP/AR teams to deliver accurate, timely payments.

Ideal candidates will have strong stakeholder management, problem-solving and mentoring skills, with a background in payments within CRO or

Qualifications

• Experience in Investigator Payments, CTA and payment management within a CRO or healthcare setting.
• Gather and analyse payment data, prepare reports and manage timelines.
• Experience supporting audits, compliance reviews, and process improvements.

Responsibilities

• Lead Investigator Payment activities and ensure adherence to CTA payment terms.
• Manage end-to-end payment operations for trials including PTP and OTC processes.
• Collaborate with Clinical Operations, Project Management, Finance, AP and AR teams to ensure timely payments.
• Support audits and maintain accurate project payment records.
• Drive process improvements and support compliance initiatives.
• Develop and maintain SOPs, work instructions and training materials.
• Mentor and train junior team members as SME for investigator payments.

Skills

Investigator Payments

CTA Knowledge

Payment Management

Accounts Payable

Accounts Receivable

Excel & Reporting

Audits & Compliance

Stakeholder Management

Communication

Mentoring & Training

Education

Bachelor's degree in business administration, Finance, Statistics, Economics

Job description

Senior IMS Specialist

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver - for one another, our customers, and, most importantly, for those in need.

Discover what your 25,000 future colleagues already know: Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture - where you can authentically be yourself.
• Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life.
• We are continuously building the company we all want to work for and our customers want to work with.

Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

Job Description: Title: Senior IMS Specialist Department: Investigator Management Solutions Location: Hyderabad Education: Bachelor's degree in business administration, Finance, Statistics, Economics, or a related discipline.

Position Summary We are looking for an experienced Senior IMS Specialist to lead investigator payment operations and support complex financial processes across clinical trial programs. This role requires strong expertise in payment management, stakeholder engagement, process improvement, compliance, and team mentoring.

Key Responsibilities

• Lead Investigator Payment activities and ensure adherence to Clinical Trial Agreement (CTA) payment terms.
• Manage end-to-end payment operations for late-stage clinical trials, or PTP (Procure-to-Pay) and OTC (Order-to-Cash) processes.
• Partner with Clinical Operations, Project Management, Finance, Accounts Payable, and Accounts Receivable teams to ensure seamless payment execution.
• Support audits and maintain accurate project payment records.
• Drive process improvements, identify operational efficiencies, and support compliance initiatives.
• Develop and maintain SOPs, work instructions, and training materials.
• Mentor and train junior team members while serving as a subject matter expert for investigator payment processes.

Required Skills & Qualifications

• Strong experience in Investigator Payments, Clinical Trial Agreements (CTA), and Payment Management within a CRO or healthcare environment.
• Knowledge of Accounts Payable, Accounts Receivable, Payment related Microsoft Excel and reporting skills.
• Experience supporting audits, compliance reviews, and process improvement initiatives.
• Strong stakeholder management, communication, and problem-solving abilities.
• Proven experience in training, mentoring, and leading team initiatives.

Preferred Experience

• CRO industry experience.
• Exposure to IMPACT, Medidata, or similar clinical trial payment platforms.
• Experience supporting global clinical trial payment operations.

Shift: Day Shift / General Shift (Flexibility Required)

Additional Information

Get to know Syneos Health: Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever changing environment.

Learn more about Syneos Health: http://www.syneoshealth.com

Additional Information: Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Discover what our Syneos Health colleagues already know: work here matters everywhere.

Work alongside the brightest minds in the biopharmaceutical industry taking down walls and removing barriers to speed our customers' delivery of important therapies to patients. We are strategic thinkers who actively seek different perspectives, whether across offices or across oceans. Because we solve some of the toughest challenges facing the most prestigious healthcare companies today, you'll gain exposure and be supported with comprehensive resources including emerging technologies, data, science and knowledge sharing. The diversification and breadth of Syneos Health creates a multitude of career paths and employment opportunities. We're a growing, global company dedicated to advancing our talent past their initial role.

Discover what our 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients' lives around the world.

Selecting us as an employer secures a career in which you're guaranteed to: Partner with the most diverse team of experts in the industry. From the top down, our people are inspiring. Everyone has a voice and is encouraged to use it. Work in specialized Syneos Health teams that are therapeutically or functionally aligned for expert collaboration. We assemble clinical teams where everyone, from CRAs to senior management, is skilled in the same therapeutic area or customer teams. With this structure, everyone on your team speaks the same language and can deliver unique insights into the therapeutic environment and patient population. We are partners with purpose. We integrate seamlessly with our customers and do what's best for their success. Our people provide the brilliant ideas, valuable insights and endless energy that accelerates the impact of life changing therapies worldwide.