Senior Identity Specialist - IGA L2 Support (Saviynt & SQL)

Simeio; Bengaluru South; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Simeio in Bengaluru, India is seeking an experienced IGA L2 Support Analyst with Saviynt and SQL expertise to support enterprise identity and access management operations.

You will handle day-to-day operational support, resolve incidents, assist end users, and ensure governance services run smoothly across IAM processes. Collaborating with business, security, infrastructure, and application teams, you will generate reports, contribute to improvements, and support audits.

Qualifications

• 3–6 years of experience in Identity Governance & Administration (IGA), preferably with Saviynt.
• Hands-on experience with Saviynt administration and operational support.
• Strong SQL skills for query development, troubleshooting, reporting, and data analysis.
• Experience with ServiceNow and JIRA for incident, request, and change management.
• Good understanding of IAM concepts, Access Management, RBAC, User Lifecycle Management, and provisioning.
• Experience with Active Directory, Azure AD (Entra ID), LDAP, and SSO integrations.

Responsibilities

• Provide Level 2 operational support for the Saviynt Identity Governance & Administration (IGA) platform.
• Manage Joiner, Mover, and Leaver (JML) lifecycle processes.
• Troubleshoot identity, access provisioning, de-provisioning, and reconciliation issues.
• Support access requests, certification campaigns, governance controls, and application connectors.
• Investigate synchronization, integration, and data-related issues using SQL.
• Manage incidents, service requests, and changes through ServiceNow and JIRA while meeting SLAs.
• Perform root cause analysis and collaborate with L3, infrastructure, security, and application teams for issue resolution.
• Generate operational and audit reports, maintain documentation, and contribute to continuous process improvements.
• Support compliance, access reviews, audit activities, and segregation of duties (SoD) remediation.
• Provide technical support to business users and maintain knowledge base articles and SOPs.

Skills

IGA expertise

Saviynt

SQL

ServiceNow

JIRA

IAM concepts

RBAC

User lifecycle

Tools

Saviynt

ServiceNow

JIRA

Active Directory

Azure AD

LDAP

SSO

Job description

About the role:

We are seeking an experienced IGA L2 Support Analyst with strong expertise in Saviynt Identity Governance & Administration (IGA) and SQL to support enterprise identity and access management operations. The role involves managing day-to-day operational support activities, resolving incidents and service requests, troubleshooting access-related issues, supporting end users, and ensuring the smooth functioning of identity governance services. The ideal candidate will possess strong analytical skills, hands-on experience with IAM/IGA processes, and the ability to collaborate across business, security, infrastructure, and application teams.

What You’ll Do:

• Provide Level 2 operational support for the Saviynt Identity Governance & Administration (IGA) platform.
• Manage Joiner, Mover, and Leaver (JML) lifecycle processes.
• Troubleshoot identity, access provisioning, de-provisioning, and reconciliation issues.
• Support access requests, certification campaigns, governance controls, and application connectors.
• Investigate synchronization, integration, and data-related issues using SQL.
• Manage incidents, service requests, and changes through ServiceNow and JIRA while meeting SLAs.
• Perform root cause analysis and collaborate with L3, infrastructure, security, and application teams for issue resolution.
• Generate operational and audit reports, maintain documentation, and contribute to continuous process improvements.
• Support compliance, access reviews, audit activities, and segregation of duties (SoD) remediation.
• Provide technical support to business users and maintain knowledge base articles and SOPs.

What You Bring:

• 3–6 years of experience in Identity Governance & Administration (IGA), preferably with Saviynt.
• Hands-on experience with Saviynt administration and operational support.
• Strong SQL skills for query development, troubleshooting, reporting, and data analysis.
• Experience with ServiceNow and JIRA for incident, request, and change management.
• Good understanding of IAM concepts, Access Management, RBAC, User Lifecycle Management, and provisioning.
• Experience with Active Directory, Azure AD (Entra ID), LDAP, and SSO integrations.
• Exposure to Windows/Linux environments, relational databases, and cloud platforms (AWS preferred).
• Strong analytical, troubleshooting, communication, and stakeholder management skills.

Nice to Have:

• Saviynt, IAM, ITIL, AWS Cloud, or Security certifications.
• Experience with access certification campaigns, governance reviews, and audit support.
• Exposure to Privileged Access Management (PAM) solutions.
• Knowledge of APIs, connectors, ETL processes, and identity integrations.
• Familiarity with cloud identity, hybrid IAM architectures, and compliance frameworks.
• Experience supporting enterprise-scale Identity Governance environments.

About Simeio and What We Do

Simeio has over 650 talented employees across the globe. We have offices in USA (Atlanta HQ and Texas), India, Canada, Costa Rica and UK.

Founded in 2007, and now backed by private equity company ZMC, Simeio is recognized as a top IAM provider by industry analysts.
Alongside Simeio’s identity orchestration tool ‘Simeio IO’ - Simeio also partners with industry leading IAM software vendors to provide access management, identity governance and administration, privileged access management and risk intelligence services across on-premise, cloud, and hybrid technology environments.
Simeio provides services to numerous Fortune 1000 companies across all industries including financial services, technology, healthcare, media, retail, public sector, utilities and education.

Diversity & Inclusion

Simeio is an equal opportunity employer.