Staff Technical Support Engineer

Saviynt; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Growth and learning opportunities

Welcoming work environment

Equal opportunity employer

Job summary

Saviynt is seeking an experienced professional for their Bengaluru office to manage Identity and Access Management (IAM) solutions. Candidates must have a strong domain knowledge in IAM and hands-on experience in deploying IAM tools. Responsibilities include providing technical analysis for incidents, debugging issues, and documenting processes. The ideal candidate has excellent communication skills, SQL expertise, and experience working with global customers. Join Saviynt to be part of a high-growth company focused on identity authority.

Qualifications

• Minimum 7+ years experience in implementing various Identity Governance and Administration (IGA) solutions.
• Strong hands-on experience with various IAM tools like Saviynt, Sailpoint, OIM or ISIM.
• Excellent written and verbal communication skills.

Responsibilities

• Communicate with end users/businesses to explain issues and solutions.
• Provide technical analysis for production incidents and resolutions.
• Publish knowledge articles and prepare technical documents.

Skills

Identity and Access Management (IAM)

Configuring IAM tools

REST/SOAP web services

Database operations & SQL

Scripting (Shell, Javascript, Python, Groovy)

Operating systems (Linux, Unix, Windows)

Single Sign-On (SSO) integration

Customer focus

Communication skills

Job description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

WHAT YOU WILL BE DOING

• Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions
• Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents
• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
• Identify, debug and troubleshoot break fix issues and take it to a resolution
• Respond and resolve issues within agreed service levels
• Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings

WHAT YOU BRING

• Strong Domain knowledge in Identity and Access Management (IAM)
• Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
• Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
• Extensive experience in database operations & SQL
• Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
• Basic knowledge of operating systems such as Linux, Unix & windows
• Prior experience integrating with any SSO providers
• Experience working with global Customers and strong customer focus
• Excellent written and verbal communication skills
• Keywords: Cloud, Java, Scripting, Linux, SQL
• Minimum 7+ years experience in implementing various IGA solutions

If required for this role, you will:

• Complete security & privacy literacy and awareness training during onboarding and annually thereafter
• Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as: Data Classification, Retention & Handling Policy, Incident Response Policy/Procedures, Business Continuity/Disaster Recovery Policy/Procedures, Mobile Device Policy, Account Management Policy, Access Control Policy, Personnel Security Policy, Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.