Senior Hypervisor Systems Administrator

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

NTT DATA is seeking a Hypervisor Systems Administration Senior Specialist to join our Bangalore team. You will be responsible for delivering robust, scalable VDI and App Delivery solutions in large enterprise environments, with emphasis on Citrix, VMware and Hyper-V platforms.

The role requires strong incident management, project delivery skills, and excellent communication to interact with clients and account managers. 5+ years of IT infrastructure experience is expected.

Qualifications

• 5+ years of IT infrastructure experience.
• Experience with Citrix/VMware/Hyper-V environments.
• 3+ years of Azure Virtual Desktop experience.
• Excellent English communication skills.

Responsibilities

• Handle escalated incidents and participate in 24/7 on-call rotation.
• Assess and implement complex VDI / App Delivery projects.
• Support Citrix, VMware, and Hyper-V configurations and standards.
• Create and maintain support documentation and knowledge base.
• Interact with clients, account managers, and peers to support complex environments.

Skills

IT infrastructure

Citrix

VMware

Azure VDI

Active Directory

Windows Networking

English communication

Tools

MS Hyper-V

XenServer

vSphere

SQL Server

Azure

Job description

Hypervisor Systems Administration Senior Specialist Req ID: 385452 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Hypervisor Systems Administration Senior Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description

The VDI Systems Integration Advisor is a seasoned professional with a proven track record of relying on their innovation, creativity, technical prowess and leadership skills to deliver robust, efficient and stable solutions to their clients. The Advisor is a resource who has demonstrable experience supporting and managing large enterprise environments. Applicants should be highly motivated, technology driven, possess strong communications skills, can develop strong cross-group collaboration and are willing to take on the challenge of dealing with ambiguity. Candidates should also have a broad understanding of both server and desktop / application virtualization.

Responsibilities

• Support on all escalated incidents from lower levels of support.
• Tasks and alert management.
• Respond to critical monitoring alerts including server alerts and system outages.
• Assess and implement complex VDI / App Delivery Virtualization projects using various technologies.
• Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms.
• Supports his/her team when technical issues rise in his/her scope of expertise.
• Develop repeatable standards and implementation processes to ensure product uniformity and quality.
• Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments.
• Apply best practices, strategies, methodologies, and approaches to large scale projects.
• Create and maintain support documentation, work instructions and knowledge base articles.
• Is aware of the organizational and account structure so that he/she anticipates interrelationships within the organization.
• Is available and able to drive high severity incidents that occur within the scope of their role.
• Participate in 24/7 on-call rotation.
• Adhere to the Change Management and other ITIL processes.
• Accurate ticket documentation of the support request and troubleshooting steps taken.

Required Skills

• 5+ years of IT infrastructure technical implementation experience required.
• 5+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix.
• Advanced and proven track record of engineering and supporting highly available Citrix environments involving Citrix Virtual Apps and Desktops and/or Citrix DaaS. (CCA highly preferred).
• 3+ years of experience with Azure Virtual Desktop.
• Basic knowledge of storage subsystems.
• Server hardware fundamentals.
• Basic technical knowledge on on-premise hypervisors (vSphere, XenServer, Microsoft Hyper-V) and SQL.
• (VCA VMware Certified Associate highly preferred).
• Extensive skills with Windows Networking, Active Directory, and profile management.
• Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices.
• Demonstrated ability to assess, implement and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates.
• Demonstrated engineering expertise (gather requirements, problem solve and recommend) in mid-sized customer environments.
• Demonstrated ability to achieve a high level of Customer Satisfaction on all engineering engagements.
• Respect deadlines and procedures agreed at team level or with the customer.
• Ability to listen, learn and improve.
• Excellent English skills, both written and verbal.
• Nice to have: Windows 365, AWS Workspaces.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level Senior Level