Systems Integration Specialist-Citrix

NTT America, Inc.; Dadri; On-site; INR 2,000,000 - 3,600,000; Full time

Job summary

NTT DATA in Noida, Uttar Pradesh, India, is seeking a VDI Systems Integration Advisor to deliver robust Citrix-based virtual desktop solutions in large enterprise environments. You will handle incidents, implement complex VDI projects, and work closely with clients and cross‑functional teams.

The role requires strong technical leadership, excellent English communication, and hands-on experience with Citrix, VMware, Hyper-V, and Azure Virtual Desktop. 24/7 on-call rotation is included.

Qualifications

• 5+ years of IT infrastructure implementation experience.

Responsibilities

• Support escalated incidents and manage alerts.
• Assess and implement complex VDI/App Delivery projects.
• Configure and maintain Citrix, VMware, and Hyper-V platforms.
• Create support documentation and knowledge base.
• Participate in 24/7 on-call rotation.
• Adhere to ITIL processes.
• Interact with clients and account managers.

Skills

IT infrastructure

Citrix

Azure Virtual Desktop

Active Directory

Windows Networking

Hyper‑V

VMware

English

ITIL

Tools

VMware

Hyper-V

Job description

Req ID: 380520

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Systems Integration Specialist-Citrix to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

L2 JD

Job Description

The VDI Systems Integration Advisor is a seasoned professional with a proven track record of relying on their innovation, creativity, technical prowess and leadership skills to deliver robust, efficient and stable solutions to their clients.

The Advisor is a resource who has demonstrable experience supporting and managing large enterprise environments. Applicants should be highly motivated, technology driven, possess strong communications skills, can develop strong cross-group collaboration and are willing to take on the challenge of dealing with ambiguity. Candidates should also have a broad understanding of both server and desktop / application virtualization.

Responsibilities

• Support on all escalated incidents from lower levels of support.
• Tasks and alert management. Respond to critical monitoring alerts including server alerts and system outages.
• Assess and implement complex VDI / App Delivery Virtualization projects using various technologies.
• Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms.
• Support the team when technical issues arise within scope of expertise.
• Develop repeatable standards and implementation processes to ensure product uniformity and quality.
• Directly interact with clients, account managers, and peers in support of complex VDI / App Delivery environments.
• Apply best practices, strategies, methodologies, and approaches to large-scale projects.
• Create and maintain support documentation, work instructions, and knowledge base articles.
• Drive high-severity incidents within the scope of the role.
• Participate in 24/7 on-call rotation.
• Adhere to Change Management and other ITIL processes.
• Accurately document support requests and troubleshooting steps.

Required Skills

• 5+ years of IT infrastructure technical implementation experience required.
• 5+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix.
• Advanced and proven track record of engineering and supporting highly available Citrix environments involving Citrix Virtual Apps and Desktops and/or Citrix DaaS. CCA highly preferred.
• 3+ years of experience with Azure Virtual Desktop.
• Basic knowledge of storage subsystems.
• Server hardware fundamentals.
• Basic technical knowledge on on-premise hypervisors including vSphere, XenServer, Microsoft Hyper‑V, and SQL. VCA VMware Certified Associate highly preferred.
• Extensive skills with Windows Networking, Active Directory, and profile management.
• Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, and physical datacenter practices.
• Demonstrated ability to assess, implement, and troubleshoot IT Infrastructure systems and configurations using procedures, scripts, and templates.
• Demonstrated engineering expertise in gathering requirements, problem solving, and recommending solutions in mid‑sized customer environments.
• Demonstrated ability to achieve high Customer Satisfaction on engineering engagements.
• Respect deadlines and procedures agreed at team level or with the customer.
• Ability to listen, learn, and improve.
• Excellent English skills, both written and verbal.
• Nice to have: Windows 365, AWS WorkSpaces.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact‑us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .