Senior Hotel Partner Solutions Specialist

Expedia; Gurgaon; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Expedia Group is a global travel company delivering personalized experiences. This role supports 24x7 production environments, drives incident remediation, analyzes data for root causes, and automates cloud infrastructure with IaC and CI/CD practices.

You will collaborate across teams to improve reliability and efficiency, mentor others, and contribute to ongoing infrastructure initiatives. Candidates should have a Bachelor's in a technical field, strong cloud and scripting skills, and

Qualifications

• Experience with observability tools and incident management.
• Hands-on with cloud infrastructure, automation and IaC.
• Familiarity with CI/CD pipelines and deployment automation.

Responsibilities

• Support day-to-day production operations in 24x7 environments.
• Lead investigations and remediation for high-impact incidents.
• Analyze data to identify root causes and preventive actions.
• Configure and operate cloud infrastructure with automation and IaC.
• Monitor and improve code and systems in CI/CD.
• Lead small technical projects with cross-functional teams.
• Prepare concise incident reports and communicate status clearly.
• Identify chronic issues and opportunities from data analysis.
• Develop and maintain technical documentation and procedures.
• Mentor junior analysts and share knowledge.

Skills

Observability

Automation

Cloud infrastructure

CI/CD

Scripting

Programming

Education

Bachelor's degree in CS/IT/Engineering

Tools

AWS

Terraform

Docker

Kubernetes

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to the Team Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions. Within the Hotel Partner Solution team, you will help maintain reliable services and improve technical solutions that support hotel partners and Expedia Group’s global marketplace. You will collaborate across technical and business teams to investigate complex issues, strengthen operational processes and deliver improvements that enhance partner and traveler experiences.

Key Responsibilities

In this role, you will:

• Support day-to-day operations in 24x7 production or equivalent technical environments.
• Lead investigations and remediation for high-impact service disruptions and complex operational issues.
• Analyze data, system patterns and precedents to identify underlying causes and recommend preventative solutions.
• Configure and operate cloud infrastructure using automation, Infrastructure as Code and operational tooling.
• Monitor, test and improve code and technical solutions within continuous integration and deployment environments.
• Lead small, well-defined technical projects in partnership with cross-functional stakeholders.
• Participate in technology and infrastructure initiatives, contributing to delivery plans and technical assessments.
• Prepare concise, balanced and evidence-based incident reports and communicate work status clearly.
• Identify chronic issues and product opportunities through data analysis and stakeholder collaboration.
• Develop and maintain support documentation, standards and procedures for technical teams.
• Mentor junior analysts and share knowledge, guidance and effective troubleshooting practices.
• Identify process improvements that enhance organizational efficiency, customer satisfaction and employee experience.

Experience and Qualifications Required

• Bachelor’s degree in computer science, information technology, engineering or a related technical field; or equivalent related professional experience.
• Relevant experience in technical operations, production support, infrastructure or a similar environment.
• Experience investigating and resolving complex technical issues, including service disruptions.
• Broad knowledge of infrastructure services and moderately complex systems.
• Experience with observability, operational tools, cloud infrastructure and automation.
• Understanding of Infrastructure as Code, software development principles, APIs and data-access patterns.
• Experience working in continuous integration and continuous deployment environments.
• Ability to analyze data, identify patterns and translate complex information into clear, actionable recommendations.
• Proficient communication and collaboration skills, with the ability to work across disciplines and with varied stakeholder groups.
• Ability to work both collaboratively and autonomously in a production environment.
• Preferred Master’s degree in a relevant technical field.
• Experience with AWS or other major cloud platforms.
• AWS Associate certification or equivalent.
• CompTIA Network+ certification or equivalent.
• A+ certification or equivalent.
• Experience with at least one programming language and operational scripting.
• Experience mentoring colleagues or leading technical investigations and process improvements.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first-party data, delivering predictive, personalized experiences that shape the future of travel. Expedia Group’s ecosystem includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident about who they are. We do not send job offers via email, or any other messaging tools, to individuals we have not had prior contact. Our email domain is @expediagroup.com. Our official careers website, where you can to find and apply for job openings, is here.