Senior Hotel Partner Solutions Specialist

Traveltechessentialist; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Expedia Group in India is seeking an experienced production support engineer to manage complex production service disruptions and implement improvements across systems.

You will mentor junior analysts, lead small projects, and work with stakeholders to ensure reliability and faster resolutions.

The role requires a technical degree and familiarity with observability and infrastructure as code, with 24x7 operations expectation.

Qualifications

• 2+ years for Bachelor's; 0-2 years for Master's.
• Supports day to day operations in 24x7 production environments.
• Leads investigations and remediations for high-impact incidents.
• Broad knowledge of infrastructure services and observability tools.

Responsibilities

• Supports day to day operations in 24x7 production environments.
• Provides technical assessments or feedback to team.
• Participates in cross functional projects or initiatives with demonstration of individual delivery.
• Leads investigations and remediations for high-impact service disruptions.

Skills

Cross-functional collaboration

Incident investigation

Observability experience

Automation/Infrastructure as Code

Education

Technical degree preferred

Tools

Infrastructure as Code

AWS Associate

Monitoring tools

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Role Summary

An established team member with advance knowledge and experience that leads complex investigation and remediation for critical production service disruptions and/or service enhancements. Leads small, well defined technical projects focusing on cross functional collaboration. Acts as mentor for junior analysts. Identifies opportunities for process and continuous improvement. Experience 2+ years for Bachelor's 0-2 years for Master's Education

• Supports day to day operations in 24x7 production or equivalent environments.
• Provides technical assessments or feedback to team.
• Participates in cross functional projects or initiatives with demonstration of individual delivery.
• Leads investigations and remediations for high impacting service disruptions.

Technical degree preferred. A+ Certification or equivalent CompTIA Net+ or equivalent AWS Associate Functional/ Technical Skills

• Gathers pertinent information about a problem by analyzing data and patterns and identifying underlying issues.
• Researches precedents and known solutions for complex problems.
• Recommends solutions to prevent reoccurring problems.
• Implements solutions and ensures effective resolution using standard practices and previous experiences, escalating troubleshooting if needed.
• Broad knowledge of infrastructure services.
• Understands the concepts of managing infrastructure with code.
• Able to configure or operate cloud infrastructure through automation or code.
• Understands moderately complex systems.
• Has a deep understanding of observability and operational tools including interacting using Infrastructure as Code.
• Tests and monitors their own code.
• Has moderate strength in at least one language.
• Is familiar with simple API and data access patterns and integration.
• Understands software development theory and design.
• Proficient developing in continuous deployment and integration environments.
• Understands how team goals fit a business need.
• Investigates critical incidents and drafts concise, balanced, and evidence-based reports on findings.
• Leads improvements of chronic issues or product opportunities through data analysis by partnering with key stakeholders.
• Leads actions around improving customer and employee satisfaction, and supports the data collection and analysis process.
• Gathers pertinent information and provides guidance about a problem by analyzing data and patterns and identifying underlying issues.
• Implements solutions based on advanced knowledge of standard practices and previous experiences; escalates complex or unprecedented issues and needed.
• Collaborates and leads investigations with others across disciplines to brainstorm and execute solutions to the most complex, uncommon problems.
• Participates in development of information technology and infrastructure projects.
• Develops/maintains support documentation for use by all levels of support personnel.
• Helps coordinate stakeholder input and collaboration efforts when developing solutions to issues.
• Detects complex patterns (a figure, object, word, or sound) that are hidden in other distracting material to understand opportunities for improving services and/or products.
• Breaks down complex information (e.g., legal, operational risk, and regulatory data) into understandable terminology and actionable concepts.
• Uses technical knowledge and expertise to generate comprehendible, broadly-applicable communications based on new and non-typical data.
• Designs differentiated technical communications (content focus, style, presentation, etc.) for various internal and external audiences based on an understanding of their differing levels of familiarity with technical language.
• Reports clearly on current work status.
• Asks challenging questions when empowered to do so.
• Facilitates collaboration with different stakeholders with varied perspectives to develop effective solutions to issues.
• Strives for optimum organizational efficiency by applying systems thinking across boundaries and making recommendations about policies/ processes.
• Takes a whole systems approach to analyze issues and implements holistic solutions by ensuring that linkages between structure, people, process and technology are made.
• Leverages an advanced knowledge of statistical concepts to identify data variances and offer solutions.
• Identifies areas where efficiency and process improvement are needed within their own work area.
• Develops the business functions, standards, and procedures.
• Able to articulate and present process improvement ideas to the wider business.
• Applies new ideas or approaches to own work to enhance outputs.
• Collaborates with team members to co-develop and solve problems.
• Proactively reaches out to meet peers across environment and collaborates to solve problems.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.