Senior Hotel Partner Solutions Specialist

Expedia, Inc.; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Expedia Group is looking for a skilled Production Operations Engineer to keep 24x7 services running smoothly and to drive improvements across incidents and data-driven decisions.

You'll investigate complex outages, automate cloud infrastructure with IaC, and contribute to CI/CD in a global marketplace. Strong collaboration and mentoring are valued in this role.

Qualifications

• Bachelor's degree in computer science, information technology, engineering or related field, or equivalent.
• Experience in technical operations, production support or similar environments.
• Experience investigating and resolving complex technical issues, including outages.
• Knowledge of infrastructure services, observability and automation.
• Familiarity with CI/CD, cloud infrastructure, APIs and data access patterns.
• Strong data analysis, pattern recognition and actionable recommendations.
• Excellent communication and cross-disciplinary collaboration skills.
• Ability to work autonomously in production environments.

Responsibilities

• Support day-to-day operations in 24x7 production or equivalent environments.
• Lead investigations and remediation for high-impact service disruptions.
• Analyze data and patterns to identify root causes and preventative actions.
• Configure and operate cloud infrastructure using automation and IaC.
• Monitor and improve code and tech solutions in CI/CD pipelines.
• Lead small technical projects with cross-functional teams.
• Contribute to delivery plans and technical assessments.
• Prepare incident reports and communicate status clearly.
• Identify chronic issues and product opportunities through data and stakeholder input.
• Develop and maintain support docs, standards and procedures.
• Mentor junior analysts and share troubleshooting best practices.
• Suggest process improvements to boost efficiency and customer satisfaction.

Skills

Observability

Cloud infrastructure

Automation

CI/CD

Data analysis

Collaboration

Production support

Troubleshooting

Education

Bachelor's degree in CS/IT/Engineering

Master's degree (preferred)

Tools

AWS

Kubernetes

Terraform

Bash/Shell scripting

Python

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to the Team

Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.

Within the Hotel Partner Solution team, you will help maintain reliable services and improve technical solutions that support hotel partners and Expedia Group’s global marketplace. You will collaborate across technical and business teams to investigate complex issues, strengthen operational processes and deliver improvements that enhance partner and traveler experiences.

Key Responsibilities

In this role, you will:

• Support day-to-day operations in 24x7 production or equivalent technical environments.
• Lead investigations and remediation for high-impact service disruptions and complex operational issues.
• Analyze data, system patterns and precedents to identify underlying causes and recommend preventative solutions.
• Configure and operate cloud infrastructure using automation, Infrastructure as Code and operational tooling.
• Monitor, test and improve code and technical solutions within continuous integration and deployment environments.
• Lead small, well-defined technical projects in partnership with cross-functional stakeholders.
• Participate in technology and infrastructure initiatives, contributing to delivery plans and technical assessments.
• Prepare concise, balanced and evidence-based incident reports and communicate work status clearly.
• Identify chronic issues and product opportunities through data analysis and stakeholder collaboration.
• Develop and maintain support documentation, standards and procedures for technical teams.
• Mentor junior analysts and share knowledge, guidance and effective troubleshooting practices.
• Identify process improvements that enhance organizational efficiency, customer satisfaction and employee experience.

Experience and Qualifications

Required

• Bachelor’s degree in computer science, information technology, engineering or a related technical field; or equivalent related professional experience.
• Relevant experience in technical operations, production support, infrastructure or a similar environment.
• Experience investigating and resolving complex technical issues, including service disruptions.
• Broad knowledge of infrastructure services and moderately complex systems.
• Experience with observability, operational tools, cloud infrastructure and automation.
• Understanding of Infrastructure as Code, software development principles, APIs and data-access patterns.
• Experience working in continuous integration and continuous deployment environments.
• Ability to analyze data, identify patterns and translate complex information into clear, actionable recommendations.
• Proficient communication and collaboration skills, with the ability to work across disciplines and with varied stakeholder groups.
• Ability to work both collaboratively and autonomously in a production environment.

Preferred

• Master’s degree in a relevant technical field.
• Experience with AWS or other major cloud platforms.
• AWS Associate certification or equivalent.
• CompTIA Network+ certification or equivalent.
• A+ certification or equivalent.
• Experience with at least one programming language and operational scripting.
• Experience mentoring colleagues or leading technical investigations and process improvements.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.