Senior Guest Service Associate

The Golden Ladle Company; Udaipur District; On-site; INR 240,000 - 360,000; Full time

Job summary

Piccolo Forno in Udaipur, Rajasthan, is seeking warm and guest-focused hospitality professionals to join the front-of-house team as Guest Service Associates or Senior Guest Service Associates. The role emphasizes welcoming guests, accurate order taking, menu knowledge, and seamless coordination with kitchen and management for an exceptional dining experience.

Senior Guest Service Associates will guide junior staff, support floor operations, and uphold Piccolo Forno's service standards in a

Qualifications

• Previous experience in guest service is preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced hospitality environment.
• Willingness to learn and follow SOPs.
• Flexibility to work weekends and events.

Responsibilities

• Welcome guests warmly and assist them throughout their visit.
• Provide attentive, courteous, and timely service.
• Present menus and communicate menu details accurately.
• Take orders and record specifications correctly.
• Coordinate with kitchen, bar, and management to ensure smooth service.
• Maintain hygiene and restaurant presentation.
• Support floor operations and mentor junior staff (Senior role).

Skills

Communication

Guest Service

Teamwork

Attention to detail

Hospitality

Job description

Piccolo Forno (IG Handle: www.instagram.com/piccoloforno.in), an authentic Italian cafe, is looking for warm, attentive, and guest-focused individuals to join our front-of-house team as Guest Service Associates or Senior Guest Service Associates, as per experience in Udaipur, Rajasthan. The role involves delivering a welcoming and seamless dining experience by providing attentive service, maintaining restaurant presentation, understanding the menu, and ensuring smooth coordination with the kitchen, bar, and management team.We are looking for individuals who take pride in hospitality, demonstrate strong attention to detail, and contribute to a positive, professional, and collaborative working environment. Senior Guest Service Associates are additionally expected to guide junior team members, support floor operations, and assist the Captain and Restaurant Manager in maintaining service standards.

Key Responsibilities:

GUEST EXPERIENCE & SERVICE

• Welcome guests warmly and assist them throughout their visit.
• Provide attentive, courteous, and timely service while anticipating guest needs.
• Present menus and communicate menu items, ingredients, preparation methods, and recommendations accurately.
• Take food and beverage orders carefully, ensuring all specifications and modifications are recorded correctly.
• Respond to guest requests promptly and professionally.
• Communicate dietary preferences and allergies clearly to the Captain and kitchen team.
• Check guest satisfaction during service and address concerns within the scope of the role.
• Escalate complaints or situations requiring managerial intervention to the Captain or Restaurant Manager.
• Maintain a welcoming atmosphere that reflects Piccolo Forno's hospitality standards.

FOOD & BEVERAGE KNOWLEDGE

• Develop a thorough understanding of the food and beverage menu.
• Stay updated on new dishes, beverages, seasonal specials, ingredients, allergens, and unavailable items.
• Make relevant recommendations based on guest preferences.
• Understand basic food and beverage pairing and service etiquette.
• Communicate menu changes, special requests, and dietary requirements accurately to the relevant team members.

TABLE SERVICE & FLOOR OPERATIONS

• Prepare tables before service, ensuring correct table settings and presentation.
• Serve food and beverages according to established service standards.
• Ensure the correct dishes and beverages are delivered to the correct guests.
• Monitor table requirements and coordinate timely service.
• Clear and reset tables efficiently while maintaining a clean and organized dining area.
• Maintain service stations, menus, crockery, cutlery, glassware, and other service equipment.
• Follow opening, service, and closing checklists as assigned.
• Assist with guest seating, reservations, and special occasions when required.
• Enter orders accurately into the authorized POS system and ensure appropriate KOTs are generated.
• Follow prescribed order-taking, billing, and payment procedures.
• Ensure all food and beverage orders are appropriately authorized and billed.
• Communicate order modifications and special requests clearly to the kitchen and bar.
• Report billing discrepancies or order errors promptly.
• Never accept payments through personal QR codes or unauthorized payment channels.
• Follow company procedures for discounts, complimentary items, voids, and bill corrections.

SALES & GUEST RECOMMENDATIONS

• Practice appropriate suggestive selling by recommending suitable beverages, sides, desserts, and specials.
• Inform guests about new offerings and promotions.
• Make recommendations based on guest preferences without being intrusive.
• Contribute to improving guest satisfaction and average order value through informed recommendations.

HYGIENE, GROOMING & RESTAURANT PRESENTATION

• Maintain professional grooming, personal hygiene, and uniform standards.
• Ensure tables, dining areas, service stations, and guest-facing spaces remain clean and presentable.
• Handle crockery, cutlery, glassware, food, and beverages responsibly.
• Follow food safety, workplace hygiene, and waste segregation procedures.
• Report breakages, maintenance issues, spills, and safety hazards promptly.
• Ensure all assigned duties are completed before shift handover or closure.

TEAMWORK & COMMUNICATION

• Coordinate effectively with Captains, fellow service associates, the kitchen team, and baristas.
• Communicate delays, guest concerns, and operational issues promptly.
• Participate in pre-service briefings, menu tastings, and training sessions.
• Follow instructions from the Captain and Restaurant Manager.
• Maintain respectful and professional relationships with colleagues.
• Contribute to a culture of accountability, teamwork, and continuous improvement.

EVENTS & SPECIAL OPERATIONS

• Assist with private events, celebrations, workshops, and special dining arrangements.
• Support table layouts, service preparation, and event execution.
• Follow event-specific instructions and guest requirements.
• Maintain Piccolo Forno's service standards during busy periods and special occasions.

Additional responsibilities - Senior Guest Service Associate

In addition to the responsibilities outlined above, a Senior Guest Service Associate will be expected to:

• Support the Captain and Restaurant Manager in coordinating day-to-day floor operations.
• Guide and mentor new and junior Guest Service Associates.
• Assist with section allocation, table readiness, and service coordination.
• Monitor service quality and ensure established SOPs are followed by the team.
• Conduct or assist with pre-service briefings and menu updates.
• Help resolve routine guest concerns and elevate complex issues appropriately.
• Monitor order accuracy, service timing, and coordination between the floor, kitchen, and bar.
• Assist with opening and closing checks, stock checks, and shift handovers.
• Take ownership of assigned operational tasks and ensure timely completion.
• Lead by example in professionalism, grooming, guest handling, and workplace discipline.

Requirements:

• Previous experience in a café, restaurant, hotel, or other hospitality establishment is preferred.
• For Guest Service Associate: prior experience in guest service is an advantage; enthusiastic candidates with a strong service mindset may also be considered.
• For Senior Guest Service Associate: typically 2–3 years of relevant hospitality experience, with demonstrated ability to guide junior colleagues.
• Strong communication and interpersonal skills.
• A genuine interest in hospitality and guest satisfaction.
• Good attention to detail and order accuracy.
• Ability to understand menus and communicate food and beverage information confidently.
• Professional grooming and personal presentation.
• Ability to work efficiently in a fast-paced environment.
• Willingness to learn and follow operational SOPs.
• Strong teamwork, punctuality, and accountability.
• Flexibility to work shifts, weekends, public holidays, and special events as required.

Preferred Qualifications:

• Diploma or certification in Hospitality Management or Food & Beverage Service.
• Knowledge of Italian or European cuisine.
• Familiarity with restaurant POS systems.
• Basic knowledge of food safety, hygiene, and allergen awareness.
• Experience in suggestive selling and guest relationship management.