Group Manager - Process Training - Pune - REF111607D_2026281466 - (Training Manager, Insurance back ground, Process training)

SmartRecruiters, Inc.; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

WNS, part of Capgemini, invites applications for the position of Group Manager - Process Training in Pune. You will lead a large training organization, shaping learning strategies and driving outcomes for 100+ colleagues across the account.

The role focuses on content development, digital training automation, and change management, with a strong emphasis on Six Sigma and Agile practices to deliver measurable improvements.

Qualifications

• Graduate / Post Graduate is required.
• Minimum 5 years’ experience as Training Leader for 100+ people.
• Experience in training automation/digitalization.
• Knowledge of Six Sigma and Agile methodologies with a digital mindset.
• London Market professional certification would be an added benefit.

Responsibilities

• Drive training efficiency and effectiveness through metrics.
• Plan, execute and monitor training & development interventions.
• Content development & management.
• Lead a high-performing team delivering training experiences.
• Conduct virtual/in-person classroom training sessions.

Skills

Six Sigma

Agile methodologies

Digital mindset

Training automation

Education

Graduate / Post Graduate

Job description

Group Manager - Process Training - Pune - REF111607D_2026281466 - (Training Manager, Insurance back ground, Process training)

• Full-time

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS' core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Responsibilities

• Drive Training efficiency and effectiveness for the Account through the Training Metrics.
• Plan, execute and monitor all training & development interventions to enhance team and operational excellence
• Content development & management
• Drive training related change management programs for the account
• Work with Ops/Quality/Training Leads to determine training needs
• Conduct virtual/ in-person classroom training sessions.
• Prepare fit-for-purpose learning material / Development workshop
• Support and mentor new hires as well as in-production front line associates
• Plan and schedule Pre-process training and Voice interventions
• Design and implement training programs
• Develop and lead a team of highly competent AM & DMs delivering the best of training experiences to the Account(s).
• Drive Training efficiency and effectiveness for the Account(s), through the Training Metrics.
• Plan, execute and monitor all training & development interventions to enhance team and operational excellence.
• Drive training related change management and compliance programs for the Account(s)
• Lead content management and instructional design with the latest technology and practices to stay ahead of the competition.
• Drive ROI for the learning investment in people and value delivered to business.
• Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s).
• Lead and develop a high-performing team supporting the Account(s)

Qualifications

• Graduate / Post Graduate
• Overall work experience of minimum 5 yrs. as the Training Leader for 100+ people business
• Experience in training automation/digitalization
• Knowledge & experience of Six Sigma, Agile methodology & demonstrate a digital mindset
• Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values
• Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes
• London Market professional certification will be an add benefit