Senior GRC Support Analyst (ServiceNow IRM) [T500-30344]

Talent500; Hyderabad; Sur place; INR 1 200 000 - 1 600 000; Plein temps

Résumé du poste

Zurich is seeking a GRC Support Analyst to join its ServiceNow Integrated Risk Management (IRM) team. The role involves supporting and enhancing the global IRM platform, helping users manage controls, assessments, policy exceptions, governance processes and assurance activities across the organisation.

You will work with Internal Control teams, Risk managers and ServiceNow specialists to deliver a high-quality service enabling effective risk management, control oversight and operational

Qualifications

• Experience in Governance, Risk & Compliance (GRC) or Audit processes.
• Experience in platform support, service management or operational support.
• Strong analytical and problem-solving skills.
• Experience producing reports, dashboards and management information.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a global environment.
• Experience with ServiceNow, particularly IRM or GRC modules.
• Knowledge of risk and control frameworks.
• Experience supporting cybersecurity, governance or assurance functions.

Responsabilités

• Provide first- and second-line support for the ServiceNow IRM platform including Policy and Compliance, Risks and Issues and Audit module.
• Manage incidents, service requests and user queries through to resolution.
• Develop and maintain user guides, knowledge articles and FAQs.
• Support onboarding and training for new users and stakeholders.
• Produce operational reports, dashboards and management information.
• Support governance forums, action tracking and RAID management.

Connaissances

GRC knowledge

ServiceNow IRM

ITIL knowledge

Analytical skills

Stakeholder management

Reporting & dashboards

Formation

IT/IS related degree

Outils

ServiceNow

ITIL certifications

Description du poste

Core Insurance Platforms (CIP) is Zurich’s global capability responsible for building, running, and evolving core insurance technology. We set a unified, scalable operating model—covering governance, standards, architecture, service delivery, and reuse—so our business units can deliver at speed and scale.

CIP is the strategic steward of Zurich’s Guidewire ecosystem, aligning platform roadmaps to business strategy while driving stability, modernization, reduced supplier dependency, and long term cost efficiency.

India delivery center is one of our global delivery and capability hub. We bring together experts in AI, engineering, analysis, quality, and architecture to deliver product & process solutions, application run services, change and transformation initiatives, and centralized platform services across both on prem and Guidewire Cloud environments. Our teams operate from multiple global delivery centers, supporting Zurich’s business units worldwide.

GRC Support Analyst (ServiceNow IRM)

Are you passionate about governance, risk and controls, and enjoy solving problems that help organizations operate more effectively

We are looking for a GRC Support Analyst to join our growing ServiceNow Integrated Risk Management (IRM) team. You will play an important role in supporting and enhancing Zurich's global IRM platform, helping users manage controls, assessments, policy exceptions, governance processes and assurance activities across the organization. The role supports the operation and continual improvement of Zurich's IRM service and associated governance processes.

Working closely with Internal Control teams, Risk managers, ServiceNow specialists and business stakeholders, you will help deliver a high-quality service that enables effective risk management, control oversight and operational resilience across Zurich.

What You Will Do:

• Provide first- and second-line support for the ServiceNow IRM platform including Policy and Compliance, Risks and Issues and Audit module.
• Manage incidents, service requests and user queries through to resolution.
• Deliver a professional, customer-focused support experience.
• Maintain support for project testing, including executing test cases, documenting results and defects, and retesting fixes, and assurance of applications during project phases
• Develop and maintain user guides, knowledge articles and FAQs.
• Support onboarding and training for new users and stakeholders.

Platform Administration:

Support administration of ServiceNow IRM capabilities including:

• Control Management
• Control Assessments
• Control Issues
• Entity management
• Approver management
• Policy Exceptions
• Assist with user access administration and role management.
• Monitor data quality and support resolution of platform issues.
• Support testing and implementation of platform enhancements.

Governance & Reporting:

• Produce operational reports, dashboards and management information.
• Support governance forums, action tracking and RAID management.
• Assist with roadmap and enhancement tracking activities.
• Analyze trends and identify opportunities for service improvement.
• Drive improvements to processes, documentation and user experience.
• Support delivery of platform enhancements and releases.
• Identify opportunities to automate and simplify manual activities.
• Contribute to the evolution of Zurich's IRM service and roadmap.

What We Are Looking For:

• Experience supporting Governance, Risk & Compliance (GRC), Risk Management, Controls, Compliance or Audit processes.
• Experience working within a platform support, service management or operational support environment.
• Strong analytical and problem-solving skills.
• Experience producing reports, dashboards and management information.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and work effectively in a global environment.
• Experience with ServiceNow, particularly IRM or GRC modules.
• Knowledge of risk and control frameworks.
• Experience supporting cybersecurity, governance or assurance functions.
• Knowledge of IT service management practices.
• ServiceNow and/or ITIL certifications.
• This is an opportunity to work at the heart of Zurich's governance, risk and assurance ecosystem, supporting a strategic ServiceNow IRM platform that enables better risk-based decision-making, stronger controls and improved operational resilience across the organization. You will gain exposure to global stakeholders, innovative technology and some of Zurich's most important governance and assurance programmes.

Location:

• Function: Information Security Governance Team
• Career Level: Professional Contributor
• Employment Type: Full Time
• Together, let's create a brighter future for our customers, people and communities.