Avp, Servicenow Integrated Risk Management Leader

Synchrony; Andhra Pradesh; Remote; INR 4,000,000 - 7,000,000; Full time

Job summary

Synchrony is seeking an AVP level leader to drive the ServiceNow Integrated Risk Management (IRM) program on the ServiceNow platform. The role requires strategic leadership, technical depth in IRM, and collaboration with the SACM team.

The position is remote with occasional in-person engagements; some travel to Hyderabad may be required for alignment and governance. As AVP, you will guide risk management service delivery, own the IRM roadmap, and oversee multi-module ServiceNow implementations.

Qualifications

• Bachelor's degree or equivalent with 6–8 years in technical service management tools.
• Hands-on experience implementing ServiceNow IRM including Policy & Compliance, Vulnerability Management, Audit and Risk.
• Strong knowledge of ITIL foundations and risk management processes.
• Experience with multiple ServiceNow modules (IRM, ITSM, ITAM, ITOM) and Agile delivery.

Responsibilities

• Act as Technology Product Owner for ServiceNow IRM suite.
• Lead IRM implementation and oversee architectural design.
• Document requirements, process flows and use cases; manage project timelines.

Skills

ServiceNow IRM

ITIL Foundation

Agile/Scrum

Configuration Management

Education

Bachelor's degree

Tools

ServiceNow

Job description

Company Overview:

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For ® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview:

Our ServiceNow Integrated Risk Management (IRM) team enables and supports the transformation journey to mature Enterprise Service Management through the adoption of Policy & Compliance and Enterprise Risk Management capabilities. We are focused on building scalable, business-aligned risk and compliance solutions that enhance governance, strengthen control effectiveness, and enable operational excellence in support of Enterprise Cloud Migration and AI adoption.

RoleSummary/Purpose:

The AVP, ServiceNow Integrated Risk Management Leader has the technical, development and architectural accountability of Integrated Risk Management (IRM) within Synchrony’s ServiceNow platform. The leader will guide the Integrated Risk Management ServiceNow implementation and ongoing enhancements.This role will focus on IRM and, as bandwidth allows, will expand to additional ServiceNow modules (ITSM, ITAM, ITOM). The candidate will work with a team of employees and contractors responsible for executing the technology development road map and driving continual service improvements. The candidate will report into the VP, Service Assets & Configuration Management Leader (SACM). This position requires an individual that demonstrates leadership, business strategy, decision-making, and management skills. This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.

Key Responsibilities:

• Act as the Technology Product Owner for the ServiceNow Integrated Risk Management solution suite
• Provide subject matter expertise in IRM and other ServiceNow functionality
• Lead ServiceNow IRM implementation & oversee architectural design
• Facilitate project introduction, working sessions & status meetings, while creating and managing project timeline
• Document and maintain functional business requirements, process flows and business use cases
• Lead discussions and workshops to create a risk-aware culture through proper technology enablement of risk-related processes
• Configure and implement IRM related business processes into ServiceNow including Policy and Compliance Management, Audit, Advanced Risk and other Risk Management processes
• Collaborate with the engagement team to coordinate, plan and deliver ServiceNow IRM
• Enable and automate risk management processes (i.e., risk assessments, risk mitigation strategies, and risk register, etc.)
• Design and develop enhancements and help fix issues or defects which arise in the production environment
• Leverage the IRM suite to its full value
• Design / Develop additional ServiceNow Modules (ITSM, ITAM, ITOM) with a concentration on Configuration Management
• Design and architect solutions to automated processes
• Provide final quality assurance reviews of all deliverables
• Design and deliver end user training
• Identify system or process deficiencies and recommend solutions for continual service improvements
• Produce accurate reporting for senior management; Take action to correct data or process ensuring Risk Metrics remain in control

• Participate in inquiries, exams and surveillance verifying the processes, controls, and data quality
• Remain current on new developments in GRC technology implementation services capabilities and industry knowledge

Agile:

• Participate in all aspects of the ServiceNow program and solution delivery utilizing SCRUM (Agile)
• Participate in Agile ceremonies including Scrum of Scrums, Backlog grooming, and Daily Stand Ups
• Write Agile stories (in Jira) providing requirements to the development team for coding; keep Agile stories up to date daily
• Code / develop solutions or give guidance to the developer
• Participate in Functional and User Acceptance Testing; coordinate testing of stakeholders and cross-process impacting teams
• Research ServiceNow solutions to benefit the ServiceNow implementation; stay current on new releases and available functionality of ServiceNow
• Participate in system upgrades

Required Skills/ Knowledge:

• Bachelor's degree with a minimum of 6 years working with Service Management tools in a technical capacity, or in lieu of a degree minimum of 8 years working with Service Management tools in a technical capacity
• Minimum of 6 years hands on experience working with ServiceNow Configuration Management
• Certified ServiceNow System Administrator and Certified Application Developer with minimum 1 year of experience
• Hands-on experience implementing ServiceNow IRM and use cases including Policy and Compliance, Vulnerability Management, Audit, Risk and Vendor Risk Management
• Experience in the design, configuration, and implementation of ServiceNow IRM solutions
• Strong understanding of compliance and risk management processes
• Experience working with ServiceNow Zurich, Yokohama, Xanadu, Australia version
• Experience working in Agile / Iterative development
• ITIL V3 / V4 Foundations certification required
• CIS: Risk and Compliance

Desired Skills/ Knowledge:

• Thought leader who will act without being directed
• An understanding of and implementation experience with a variety of GRC tools
• Professional certifications such as Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC), Certified Information Systems Security Professional (CISSP), Certified PRINCE2 Practitioner, PMP-certified or SAP functional certifications
• Experience with other GRC technology solutions (such as Archer, MetricStream etc.) will be an added advantage
• Strong focus on process, quality and execution
• Strong project and process management skills, with the ability to work with multiple vendors, projects, and a wide range of tasks simultaneously
• Experience working the development life cycle including requirements gathering, development, training, UAT, pilot, launch and support transition
• Experience collaborating effectively with the technical support team and process leaders to develop solutions

• Strong analytical and problem-solving skills
• Experience within the financial services, credit card or insurance industries
• Experience working with geographically distributed teams
• Excellent English, communication, interpersonal and collaboration skills

Eligibility Criteria:

Bachelor's degree with a minimum of 6 years working with Service Management tools in a technical capacity, or in lieu of a degree minimum of 8 years working with Service Management tools in a technical capacity

Work Timings:

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between Hours of engagement 2:00 PM IST to 11:00 PM IST (Flexible/ preferably 4:30 PM IST to 1:30 AM IST). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs). This role requires you to be at the Hyderabad location.

Job Family Group:

Information Technology