Senior Forward Deployed Engineer, Managed Services

Outreach; Hyderabad; Remote; INR 1,200,000 - 1,800,000; Full time

Job summary

United States Digital Space LLC in India is seeking a Managed Services Consultant to join the remote India-based team. You will build and expand our AI agent use cases, drive adoption, and guide customers through best practices and hands-on configuration to deepen product usage.

This customer-facing role works US hours from Hyderabad and may require occasional in-person events; you will report to a Practice Manager and own results for a portfolio, focusing on Amplify credit and product

Job description

About the companythe company, founded in 2014, is the only complete agentic AI platform for revenue teams. the company infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, the company AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use the company to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the TeamManaged Services sits within Professional Services. We're the company, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends.Our Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals.The RoleYou'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption.You’ll own and expand our largest, most complex portfolio of accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You will partner with the leaders and team to set the technical standard for the practice and be a go-to resource when other consultants hit edge cases. You'll stay technically fluent in the company's evolving capabilities, AI included, so you can configure and troubleshoot in real time.The role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes.You'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services.Key Performance Indicators: Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption — ultimately supporting renewal rates and the minimization of churn and contraction.Location: This is a remote role, based in Hyderabad. There may be occasional in-person or team events and if asked to attend, it will be during local IST hours. Working Hours: This is a customer-facing role and will require working US-based hours (night-shift allowance provided).