Forward Deployed Engineer, Managed Services

We Love AI Jobs; Hyderabad; Remote; INR 1,200,000 - 1,800,000; Full time

Job summary

We Love AI Jobs is seeking a Forward Deployed Engineer for its Managed Services team. This remote role, based in India, focuses on configuring and tuning Outreach AI agents for strategic customers, expanding automation in sales workflows while collaborating with Customer Success and Account Executives.

Key duties include building AI agents, designing context-aware prompts, training client admins, and ensuring platform adoption.

Qualifications

• 3–5 years in a technical, customer-facing role
• Experience configuring AI agents in SaaS environments
• Proficiency in prompt design and agent configuration
• Ability to train customers and drive platform adoption

Responsibilities

• Build, configure, and tune AI agents for customers’ sales workflows.
• Design and manage context-aware prompts for each customer use case.
• Train client admins and keep them current on platform use and functionality.
• Troubleshoot configurations and drive platform adoption across accounts.

Skills

AI agent configuration

Prompt engineering

LLM-based tools

Generative AI

Agent playbooks & prompts

Tools

SaaS platform configuration

Job description

# Forward Deployed Engineer, Managed ServicesOutreachRemote (India)Full-timeUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThis customer-facing role configures and tunes Outreach AI agents for strategic customers after implementation, helping them extend automation into new sales workflows. It combines prompt design, technical troubleshooting, customer training, and account adoption goals while partnering with Customer Success and Account Executives.* Permanent* Fully Remote* 3–5 years### Skills and expertiseAI agent configurationPrompt engineeringLLM-based toolsGenerative AIAgent playbooks and prompt librariesSaaS platform configurationSales workflowsApplication implementation### Key responsibilities* Build, configure, and tune AI agents for customers’ sales workflows.* Design and manage context-aware prompts and refine agent playbooks.* Train customer administrators, troubleshoot configurations, and drive platform adoption.## How this job comparesCompared with 505 open mid-level customer success jobs on October 10, 2026.Similar open jobs: We Love AI Jobs lists 505 open mid-level customer success jobs at 185 companies.Remote work: This job is remote. 120 of the 505 mid-level customer success jobs (24%) are remote.AI in this role: High. AI is the core of the work: building, training or deploying AI systems. The core work is hands-on configuration and tuning of customer AI agents, including designing prompts and applying generative and agentic AI to sales workflows.## Full descriptionAbout OutreachOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.About the TeamManaged Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends.Our Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals.The RoleYou'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption.You'll own a portfolio of our most strategic accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time.The role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes.You'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services.Key Performance Indicators: Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption — ultimately supporting renewal rates and the minimization of churn and contraction.Location: This is a remote role, based in Hyderabad. There may be occasional in-person or team events and if asked to attend, it will be during local IST hours.Working Hours: This is a customer-facing role and will require working US-based hours (night-shift allowance provided).Your Daily Adventures Will Include:• Build, configure, and tune new AI Agents (Revenue, Deal, Research, Conversation, Forecasting) beyond initial implementation to expand automation and drive credit consumption• Design and manage context-aware prompts for each customer's AI Agent use cases• Be the subject matter expert on Outreach's AI Agents and embed them into customer workflows and sales processes• Apply and refine agent playbooks, prompt libraries, and implementation frameworks so the practice grows without losing consistency• Manage configuration for onboarded customers: identify gaps and opportunities, then design, configure, and troubleshoot solutions in real time as their needs evolve• Train client admins and keep them current on platform use, best practices, and functionality• Be the Outreach Admin's main point of contact and trusted advisor, and surface value and risk before they ask• Partner with GTM Account Teams on expansion, renewal, and delivery needs, and share client health insights• Resolve escalations and at-risk accounts fast; share trends with your Practice Manager to prevent repeat issues• Stay current on Generative AI and LLM developments relevant to Outreach's Agents• Track your KPIs and adjust quickly to stay on target• Mentor and share knowledge with fellow consultantsOur Vision of You:• 3-5 years in a technical, customer-facing role at a mid-to-large business, ideally SaaS