Senior Field Service Engineer,Bangalore

SCIEX; Bengaluru; On-site; INR 1,100,000 - 1,900,000; Full time

Job summary

SCIEX is seeking a Senior Field Service Engineer to install, service and repair Mass Spectrometry and HPLC instruments in Bengaluru. The role is on-site, reporting to the Senior Service Manager in Bangalore and part of the Field Technical Service team.

The candidate will support customers with high-quality installation, maintenance and quick issue resolution. Qualifications include MSc or BE in Electronics or Instrumentation and 10+ years of experience in life sciences instrumentation.

Qualifications

• Strong customer-centric approach and ability to manage field service calls.
• Willingness to travel domestically and overnight as required.
• Proven problem-solving skills in instrumentation service and repair.

Responsibilities

• Conduct service, repair and installation of Mass Spectrometry and HPLC instruments as per protocols.
• Diagnose system failures and determine effective solutions; escalate when needed.
• Respond to customer support calls within the assigned territory; ensure quality reporting.

Skills

Customer focus

Willingness to travel

Problem solving

Education

MSc or BE in Electronics or Instrumentation

Tools

Mass spectrometry

HPLC

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping science experts around the world get answers they can trust.

Learn about the Danaher Business System which makes everything possible.

The Senior Field Service Engineer Will Be Responsible For

• Conducting service, repair and/or installation of Mass Spectrometry and HPLC instruments in accordance with service protocols.
• Diagnosing system failures and determines most effective solution.
• Escalating complex issues to greater level of technical support or quality reporting system.
• Responding to customer support calls within the assigned territory.

This position reports to the Senior Service Manager, Bangalore and is part of the Field Technical Service located in Bangalore & will be an on-site role.

In This Role, You Will Have The Opportunity To

• Complete and successfully pass assigned training for relevant products and responsibilities.
• Deliver high-quality installation, repair, and maintenance services for mass spectrometry instruments, including escalation support.
• Manage critical service calls with a strong customer-centric approach.

The Essential Requirements Of The Job Include

• MSc or BE in Electronics or Instrumentation, with specialization in Analytical Instrumentation.
• 10+ years of relevant experience in the life sciences or a related industry.
• Strong understanding of analytical instrumentation service, particularly mass spectrometry & additional experience in HPLC

Travel, Motor Vehicle Record & Physical/Environment Requirements:

if applicable for role

• Ability and willingness to travel, overnight /outstation calls with short notice, if required
• Must have a valid driver’s license with an acceptable driving record

It would be a plus if you also possess previous experience in:

• Complex Analytical instrumentation techniques

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.