Senior Facilities Coordinator - Operations

JLL; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

JLL in Mumbai seeks a Senior Facilities Coordinator to oversee facilities operations, perform site inspections, and drive cost-saving improvements. You will craft insights in Excel and PowerPoint and coordinate admin tasks while maintaining KPIs and SLAs for client satisfaction.

You will work closely with clients and suppliers on-site, ensuring safety standards and effective communication across teams, contributing to a responsive, proactive facilities team.

Qualifications

• Experience in facilities, property management, hospitality or related fields.
• Knowledge of local occupational health and safety requirements.
• Strong vendor management and client interaction skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Perform routine site inspections and ensure building processes and best practices are implemented.
• Craft reports and presentations in Excel and PowerPoint for stakeholders.
• Provide admin support including front desk duties, basic housekeeping, and appointment coordination.
• Engage with clients and suppliers onsite to identify facility-related inquiries and requirements.
• Monitor KPIs and SLAs and ensure compliance with company standards.

Skills

Data analysis

Excel

PowerPoint

Vendor management

Communication

Stakeholder management

Risk management

Inspection & audits

Budgeting

Project execution

Proactive problem solving

Tools

Excel

PowerPoint

Job description

What this job involves:

You will be the Site Manager’s trusted right hand on all facilities-related activities. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained, analyzing gaps, and providing proactive solutions. Where can processes be improved? How can we save costs? These questions will be at the forefront of the team’s thinking. You, too, will always have an eye on this, contributing suggestions as they arise. Be innovative and dive deep to work proactively on requirements.

Craft compelling reports and presentations in Excel and PowerPoint to effectively communicate insights and recommendations to stakeholders at all levels.

You’ll also lend the team a hand by providing admin support, including front desk duties, basic housekeeping, and appointment coordination. You’ll need to ensure we hit key performance indicators (KPIs) and meet our service level agreements (SLAs).

Meeting the clients’ facilities needs

At JLL, we put client satisfaction at the front and center of everything we do. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify their facility-related inquiries and requirements, as follows:

• Ensure messaging is consistent and in line with requests received from the user.
• Respond to user inquiries and concerns promptly, with courtesy and enthusiasm.
• Build relationships by engaging clients in genuine, personable conversations.
• Create "WOW" experiences by anticipating client needs and acting on them before being requested.
• Your planning and budgeting skills will be vital, as you’ll participate in procuring vendors and services from time to time.

Making everyone safe and risk‑free

In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place. You’ll also be expected to carry out these procedures as needed. At the same time, this role puts you on the first line of defense against risks. As such, you will help implement and manage risk‑management programs, disaster recovery, and business continuity plans. You’ll also be expected to follow escalation and incident reporting procedures and comply with the firm’s guidelines and strategies.

A passion for service

Do you have prior experience in facilities, property management, hospitality, or other related fields? Do you understand local occupational health and safety requirements, critical facilities, and vendor management? Are you knowledgeable in various property systems? You are what we’re looking for!

To be a team player

JLL’s unmatched excellence is only made possible by teamwork. As the Senior Facilities Coordinator, we expect you to support the team and work well with others toward achieving targets. You must have a proven track record of flawless project execution while following company standards. Ensuring the team practices our ‘I am JLL’ core behaviors is also under your mandate.

To be a client-focused enthusiast

It is important that you can easily interact with client staff and vendors to deliver efficient services. We’ll count on you to address conflicts and competing priorities effectively. You must be an excellent communicator who faces customers with a smile, even when things get difficult.

Key Competencies

• Exceptional organizational and problem‑solving abilities with a keen eye for detail.
• Excellent communication and interpersonal skills to build effective relationships with stakeholders.
• Ability to maintain effective communication channels with internal stakeholders to address soft services issues.
• Experience monitoring and evaluating vendor performance to ensure contractual compliance.
• Ability to conduct regular inspections and audits to identify areas for improvement.
• Knowledge of industry trends to implement innovative technologies and solutions.
• Data Analysis & Automation: Passion for leveraging data to drive insights and identify gaps through deep‑dive analysis.
• Expertise in Excel & PPT: Ability to create impactful reports and presentations.
• Proactive Problem Solver: Ability to identify and address challenges before they arise.
• Compliance: Understanding of local labor compliance and health and safety requirements.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

Client

Alphabet Inc.