Senior Executive - Scheduler-EN

CAE; Mumbai; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Flexible benefits

Diversity and inclusion

Growth opportunities

Empowerment and trust

Job summary

CAE Simulation Training Private Limited (CSTPL) in Mumbai is expanding to bring world-class pilot training closer to India’s aviation hubs, in partnership with InterGlobe Enterprises.

As a Customer Service & Scheduling professional, you will manage training schedules on simulators, coordinate with Airline Flight Operations, maintain the customer database, and assist in revenue management while upholding high standards of professionalism and confidentiality.

Qualifications

• Graduation is required.
• 2-5 years of experience in customer interaction and scheduling.
• Knowledge of Civil Aviation Requirements is a plus.

Responsibilities

• Schedule pilot trainings on simulators.
• Liaise with Airline Flight Operations.
• Prepare training utilization data.
• Assist in Revenue Management system.
• Maintain customer database as per company process.
• Communicate and coordinate with internal departments.
• Follow company processes accurately and efficiently.

Skills

Customer service

Scheduling

Communication

Teamwork

Education

Graduation degree

Tools

Microsoft Office

Job description

About This Role

Join us at CAE Simulation Training Private Limited (CSTPL), where innovation and purpose come together to shape the future of aviation. In partnership with InterGlobe Enterprises, we’re opening a new world-class pilot training centre in Mumbai—expanding our mission to empower the next generation of pilots in one of the fastest-growing aviation markets in the world. Be part of a team that’s bringing world-class training closer to India’s aviation hubs and helping create the future of flight.

What We Offer

• Purpose with impact: Contribute to meaningful work that makes the world safer and more connected every day.
• Flexibility and balance: Enjoy comprehensive benefits and the freedom to balance life and work in a way that fits you.
• Belonging and respect: Be part of a diverse, inclusive team where everyone feels valued, supported, and safe to be themselves.
• Empowerment and trust: Take initiative, make decisions, and shape how we innovate — we trust you to deliver.
• Growth and recognition: Develop your skills, advance your career, and celebrate success together because we grow as you grow.

Job Description

• They must possess a professional attitude towards customers.
• The representative should also demonstrate a positive attitude while handling customers.
• They should also communicate well with customers
• Scheduling pilot trainings on Simulators
• Liaison with Airline Flight Operations
• Prepare training utilization data
• Assist in Revenue Management system
• They should also have in-depth knowledge about business process based on which they can manage customer
• Communicate and coordinate effectively with internal departments
• Maintain customer database as per company process
• Follow company process accurately and efficiently Skill Set required
• Candidates must hold a graduation degree.
• The candidate should always be calm and patient with customers.
• Candidates must strong at Microsoft office
• Candidates with relevant experience in scheduling are a preference
• High level of professionalism (you are one of the faces of the company!)
• Ability to handle stress
• Excellent verbal and communication skills
• Organized and Multi-tasking
• Ability to learn other software systems relatively easily
• Good writing skills (email etiquette)
• Team player
• Empathy
• Confidentiality

Experience:

2-5 years in customer interaction and scheduling/planning Knowledge of Civil Aviation Requirements (add on)

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at [e-mail]