Receptionist Customer Service Executive

Simaero; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Fast-growing international scale-up

Diverse and inclusive team

Exposure to international pilots and airline operations

Structured, safety-driven workplace

Job summary

A global aviation training firm is seeking a professional Receptionist cum Customer Service Executive for its DGCA-approved training centre in Gurugram, India. The position requires high professionalism and experience in handling customer inquiries. Responsibilities include front desk management, coordinating with different teams, and ensuring compliance with regulatory protocols. Candidates should have 2-5 years of customer service experience, preferably in the aviation sector. Join a fast-growing team and be part of a structured training environment focused on safety and compliance.

Qualifications

• 2-5 years’ experience in reception or customer service, preferably in aviation or corporate.
• High standards of professionalism, confidentiality, and regulatory awareness.

Responsibilities

• Front desk management and professional visitor handling.
• First point of contact for pilots, instructors, airline representatives, and vendors.
• Handling calls, emails, and training-related enquiries.
• Coordination with training, operations, and admin teams.
• Maintaining visitor logs, records, and basic documentation.
• Ensuring compliance with SOPs, safety, security, and DGCA-related protocols.

Skills

Excellent communication skills in English

Proficiency in MS Office

Professional appearance and customer-focused attitude

Education

Graduated in any discipline

Job description

Simaero is a global provider of flight simulator training to airlines, training organizations, and commercial pilots. As we embark on a major digital transformation, we are moving our infrastructure to a modern Hybrid Cloud environment to support a new AI‑first SaaS platform.

Taking a significant step towards enhanced pilot training in India, Simaero India is establishing an 8‑bay, EASA & DGCA India ATO approved Full Flight Simulator (FFS) facility. Expected to open soon, this comprehensive centre boasts a convenient location just 15 minutes from New Delhi’s IGI Airport. The facility will feature advanced simulators alongside a dedicated classroom with Computer‑Based Training (CBT) for a thorough training experience.

Simaero is seeking a professional Receptionist cum Customer Service Executive for its DGCA‑approved training centre in Gurugram. The role is customer‑facing and requires high standards of professionalism, confidentiality, and regulatory awareness.

Key Responsibilities

• Front desk management and professional visitor handling
• First point of contact for pilots, instructors, airline representatives, and vendors
• Handling calls, emails, and training‑related enquiries
• Coordination with training, operations, and admin teams
• Maintaining visitor logs, records, and basic documentation
• Ensuring compliance with SOPs, safety, security, and DGCA‑related protocols

Requirements

• Graduated in any discipline
• 2–5 years’ experience in reception or customer service (aviation/corporate preferred)
• Excellent communication skills in English
• Proficiency in MS Office
• Professional appearance and customer‑focused attitude

What Simaero offers you?

• Join a fast‑growing international scale‑up (+25% per year), at the heart of an exciting sector that combines technology and human development.
• Be part of a diverse and inclusive team, interacting with colleagues and authorities worldwide.
• Work in a global aviation training environment
• Exposure to international pilots and airline operations
• Structured, safety‑driven, and compliance‑focused workplace

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Customer Service
• Industries: Airlines and Aviation, Professional Training and Coaching

Referrals increase your chances of interviewing at Simaero by 2x