Senior Executive - Quality Analyst

EXL; Chennai District; On-site; INR 350,000 - 600,000; Full time

Job summary

EXL in Chennai, Tamil Nadu, India, seeks a Senior Executive - Quality Analyst to monitor the AR Analyst outputs and ensure quality across calls and documentation.

The role involves reviewing processes, providing actionable feedback, and collaborating with the training team to drive remedial training while upholding high ethical standards in all activities.

Qualifications

• Review the work performed by AR Analyst team and document any quality issues.
• Review call quality issues on parameters such as conversational skills, claims resolution, and voice quality.

Responsibilities

• Participate in developing process documentation.
• Provide feedback and work with the training team to provide remedial training.
• Always uphold ethical behavior and act proactively rather than as a bystander.

Skills

Quality Assurance

Job description

Senior Executive - Quality Analyst role at EXL

• Review the work performed by AR Analyst team and document any quality issues.
• Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality.
• Participate in developing process documentation.
• Provide feedback and work with the training team to provide remedial training.
• Always be at the forefront of ethical behavior and never be a bystander.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Quality Assurance

Industries

• Business Consulting and Services

Chennai, Tamil Nadu, India