Senior Executive - Process Training-Training-Process Training - BPO (Simple/Medium)

EXL Talent Acquisition Team; Dadri; Presencial; INR 300 000 - 420 000; Tempo integral

Resumo da oferta

EXL Talent Acquisition Team seeks a training specialist to deliver client and EXL curricula, coach trainees, and oversee class discipline and administration at the Dadri site in Uttar Pradesh.

You will assess calls or transactions, provide feedback, compile reports, and communicate progress to stakeholders, ensuring timely escalation and resolution.

Responsabilidades

• Train Client and EXL specific training curriculum
• Coach and mentor trainees that are struggling towards improvement
• Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.
• compile and conduct assessments as required, assesses calls or transactions against quality criteria
• give feedback and coaching
• Some client interaction
• Compile reports as required
• Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution
• Training administration e.g. room co-ordination, transport, payroll etc.
• Identify training needs and compile material and interventions to close the gaps
• Take calls as required

Descrição da oferta de emprego

• Train Client and EXL specific training curriculum
• Coach and mentor trainees that are struggling towards improvement
• Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.
• compile and conduct assessments as required, assesses calls or transactions against quality criteria
• give feedback and coaching
• Some client interaction
• Compile reports as required
• Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution
• Training administration e.g. room co-ordination, transport, payroll etc.
• Identify training needs and compile material and interventions to close the gaps
• Take calls as required