Senior Executive - Operations

PeakAlpha; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Growth opportunities

Flexible work hours

Hybrid model

Job summary

PeakAlpha in Bengaluru offers a hybrid role in Operations. The Senior Manager - Operations will oversee investment transaction processing, client queries, and MIS reporting, with a strong emphasis on accuracy and timely outcomes.

We seek graduates with 3–5 years of experience, excellent communication, and a proactive ownership mindset. You will coordinate vendor activities and ensure adherence to SLAs while supporting growth-driven initiatives.

Qualifications

• Graduate or postgraduate in any discipline.
• Minimum 3–5 years of industry experience.

Responsibilities

• Handle customer/internal queries (transaction status, account statements).
• Execute investments and related transactions for clients.
• Own customer issues and drive resolution.
• Vendor management.
• Process mutual fund and insurance applications (scrutiny, data entry, dispatch).
• Maintain 100% system adherence by monitoring TATs and SLAs.
• Reconcile all transactions daily.
• MIS management.

Skills

Communication

Interpersonal

MS Excel

Dashboard management

Attention to detail

Customer service

Entrepreneurial drive

Ownership

Education

Graduate or postgraduate

Tools

MIS

Job description

About Us

PeakAlpha is an award winning, SEBI-registered, wealth management company, driven by one credo: to respect and manage others money as we would our own. Nineteen years in business and a host of awards later, PeakAlpha continues to be committed to building long-term relationships with customers, employees, and associates.

People are at the center of what we do because money ultimately must work for people and help them realize their goals.

With state-of-the-art proprietary models and a team of qualified professionals, PeakAlpha crafts financial plans for all categories of customers – from high-net-worth individuals to those starting on their professional journeys, families, and individuals.

PeakAlpha has always been guided by adherence to ethical business practices, managed and motivated our team to be customer-oriented team players and employ best possible financial planning processes and tools to transform lives.

Job Location – Bangalore (Hybrid)

Reporting to – Senior Manager - Operations

Key Responsibilities –

• Handling customer/internal queries (transaction status, account statements etc)
• Handling execution of investments and related transactions for clients
• Taking ownership of customer’s issues and following problems through to resolution
• Vendor management
• Processing of application forms for mutual funds, insurance and other transactions (scrutinizing, scanning, data entry, dispatching for processing) everyday within deadlines
• Maintain 100% system adherence by monitoring and tracking various TAT’s and SLAs defined at each customer interaction point
• Reconciling all transactions daily
• MIS Management

Qualifications -

• Graduate/ Postgraduate in any discipline
• Minimum 3 - 5 years of industry experience

Required Skills-

• Excellent communication, interpersonal and listening skills
• Good analytical skills
• Proficient in MS Excel
• Exposure to dashboard management is a plus
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Proven customer service experience
• Strong entrepreneurial drive
• Exhibit a deep sense of responsibility and ownership and operate independently, flexibly and proactively
• Ability to engage with people and build deep and high-quality relationships

Benefits -

• Growth and learning opportunities, working with the best subject matter experts in the industry
• Flexible work hours & Hybrid model

***We are an Equal opportunity employer***