Senior Executive- ISC

National Commodity & Derivatives Exchange (NCDEX); Indore District, Ahmedabad District, Jaipur; On-site; INR 400,000 - 700,000; Full time

Job summary

National Commodity & Derivatives Exchange (NCDEX) seeks a compliance professional to implement and monitor arbitration and investor grievance policies, ensuring strong controls to protect the company and investors. You will maintain records (electronic/physical), track TAT, and facilitate conciliation as per SEBI timelines.

The ideal candidate has an LLB or MBA or equivalent. 0–4 years total experience with at least 2 years in Investor Grievance/Customer Service.

Qualifications

• 0 to 4 years total experience with relevant 2 years in Investor Grievance / Customer Service
• Knowledge of arbitration processes and SEBI guidelines
• Drafting letters and other documents

Responsibilities

• Implement and monitor arbitration and investor grievance policies.
• Follow TAT for all correspondences and maintain records.
• Facilitate conciliation/arbitration as per SEBI timelines.
• Collaborate with SEBI on process drafting for markets.
• Update IG, conciliation, and case status MIS daily.
• Maintain records of ODR institutions and arbitrators.
• Handle defaulter member proceedings and claims.
• Conduct Investor Awareness Programs nationwide via SMARTS and RISA.

Skills

Drafting letters

Exchange operations

Legal provisions

Arbitration awareness

Education

LLB / MBA or similar degree

Job description

Key Accountabilities

• To implement and monitor the companys arbitration and investor grievance policies and procedures to assure that there are adequate controls to protect the companys interests and interest of investors
• Follow TAT for each correspondence within and outside NCDEX and maintain proper records(electronic and physical) of documents
• Facilitate Conciliation and arbitration proceedings as per the turnaround time prescribed by SEBI
• To work with and assist the SEBI in drafting of any processes or governing commodity markets.
• Daily updating of IG, Conciliation arbitration and case status report and MIS
• Maintain records of ODR Institution, Conciliation members details and arbitrators details and details of ISCs
• Handling Defaulter member Proceedings and Claims
• To Conduct Investor Awareness Programme (IAP) work of entire India though SMARTS and RISA

Profile:

Educational Qualification

LLB / MBA or similar degree from a reputed University / Institute

Previous Experience

0 to 4 years of total experience with relevant 2 years of experience in Investor Grievance / Customer Service Department

Functional Competencies required

• Drafting letters and other documents
• Knowledge and understanding of Exchange ecosystem and operations
• Understanding and interpreting provisions of law in the area of the work related to the Department
• Awareness of the developments in the area of arbitration laws and bye laws, rules and regulations