Investor Grievance Manager

Anand Rathi Share and Stock Brokers Ltd; Mumbai; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Anand Rathi Share and Stock Brokers Ltd in Mumbai is seeking an experienced professional to manage CEO Office complaints, regulatory grievances, and critical client escalations. The role requires coordinating with Operations, Compliance, Risk, Surveillance and Branch teams to drive timely resolution and ensure adherence to SEBI and exchange guidelines.

The ideal candidate has 4-8 years in broking or investor grievance management, strong regulatory knowledge, and excellent analytical and

Qualifications

• 4-8 years in Broking, Surveillance, Compliance, Risk, or Investor Grievance Management.
• Strong knowledge of capital markets, regulatory requirements, and customer grievance handling.
• Excellent analytical, communication, and stakeholder management skills.

Responsibilities

• Handle CEO Office complaints, regulatory grievances (SEBI SCORES/Exchange), and critical customer escalations.
• Investigate trading, dealer, operational, and service-related complaints and ensure timely resolution.
• Conduct root cause analysis (RCA) and implement corrective actions to prevent recurrence.
• Coordinate with Operations, Compliance, Risk, Surveillance, and Branch teams for case closure.
• Prepare MIS, escalation dashboards, and management reports.
• Ensure compliance with SEBI, Exchange, and internal regulatory guidelines.

Skills

Capital markets knowledge

Regulatory requirements

Customer grievance handling

Analytical skills

Communication skills

Stakeholder management

Job description

• Handle CEO Office complaints, regulatory grievances (SEBI SCORES/Exchange), and critical customer escalations.
• Investigate trading, dealer, operational, and service-related complaints and ensure timely resolution.
• Conduct root cause analysis (RCA) and implement corrective actions to prevent recurrence.
• Coordinate with Operations, Compliance, Risk, Surveillance, and Branch teams for case closure.
• Prepare MIS, escalation dashboards, and management reports.
• Ensure compliance with SEBI, Exchange, and internal regulatory guidelines.

Skills & Experience:

• 4-8 years of experience in Broking, Surveillance, Compliance, Risk, or Investor Grievance Management.
• Strong knowledge of capital markets, regulatory requirements, and customer grievance handling.
• Excellent analytical, communication, and stakeholder management skills.