Senior Executive - Debt Management Services - Rural

Bajaj Finserv Limited; Dabhoi; On-site; INR 300,000 - 540,000; Full time

Job summary

Bajaj Finserv Limited in India seeks a Debt Management Specialist to manage delinquent accounts, recover overdue payments, and maintain strong client relationships. You will lead a team of collection officers, monitor performance, ensure regulatory compliance, and implement strategies to improve collection rates.

Daily risk reporting, accurate record keeping, and coordinating with internal and external clients are essential, along with resolving escalations promptly.

Qualifications

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance and provide regular updates.
• Ensure regulatory compliance during repossession.
• Maintain records of customer interactions.
• Daily DRR management.
• Develop strategies to improve collection rates.
• Lead a team of collection officers to meet targets.

Job description

Job Summary

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.
• Debt Collection Recovery.
• Risk Mitigation.
• Legal Proceedings.
• Record Keeping.
• Reporting.
• Compliance Regulations.