Senior Executive - Debt Management Services - Consumer

Bajaj Finance; Lucknow; On-site; INR 450,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist in Lucknow to manage and coordinate the recovery of overdue payments on loans or credit accounts. The role involves frequent fieldwork visiting customers and agencies to ensure targets are met while adhering to legal guidelines during repossession.

The candidate will maintain meticulous records, generate regular performance reports, and collaborate with internal and external clients.

Qualifications

• Experience in debt collection and recovery of overdue payments.
• Ability to visit customers and agencies to collect payments.
• Ensure compliance with legal guidelines during repossession.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Lead and coordinate with internal and external clients.

Responsibilities

• Achieve collections targets by visiting customers/agency.
• Monitor performance against set parameters and provide updates.
• Develop and implement strategies to improve collection rates.
• Daily DRR management and reporting.
• Handle escalations promptly to resolve issues.
• Coordinate with internal and external clients.
• Regulatory compliance and risk management.
• Vendor management and portfolio management.

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients