Executive - Debt Management Services - Consumer

Bajaj Finance; Jhansi; In loco; INR 250.000 - 400.000; Tempo pieno

Descrizione del lavoro

Bajaj Finserv Limited is seeking a Debt Management Specialist to coordinate the recovery of overdue payments on loans or credit accounts. You will lead collections efforts, monitor performance, ensure compliance with legal guidelines, and maintain accurate records of interactions with customers and agencies.

The role emphasizes strategy development to improve collection rates, daily risk reporting, and collaboration with internal and external clients to achieve targets while managing regulatory

Mansioni

• Achieve collections targets by visiting customers and agencies.
• Monitor performance against set parameters and provide updates.
• Ensure legal guidelines are followed during repossession of products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop strategies to improve collection rates.
• Case to case tracking and follow-up.
• Resolution at per AOP with in agreed timelines.
• Portfolio management and debt collection strategy.
• Regulatory compliance and reporting.
• Risk management and team coordination.
• Vendor management and coordination with clients.

Descrizione del lavoro

Job Summary

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.