Senior Executive - Customer Success (Retail & FMCG)

NielsenIQ; Gurugram District; Sur place; INR 800 000 - 1 400 000; Plein temps

Avantages offerts par ce poste

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Résumé du poste

NI Q is seeking a RV Customer Success- Senior Executive to autonomously contribute to analysis resolving client concerns and to liaise among Commercial, QA, Operations, Engineering, and Data Science teams for internal and external client projects. The role emphasizes data-driven insights and quality service to clients.

The position involves close collaboration with the CMI and requires strong Excel/PowerPoint skills, plus familiarity with RMS and research techniques.

Qualifications

• 2 to 4 years’ experience in Tech and Durable/ FMCG / Service / Retail industry.
• Effective communication skills.
• Strong Client Focus and Proactiveness.
• Strong command on Microsoft Excel and PowerPoint.
• Working knowledge of research techniques and methodologies.
• Plus point: Working knowledge of statistic and multivariate analysis.
• Knowledge of T&D/ RMS is a plus.

Responsabilités

• Maintain a client service orientation by managing the day-to-day administration of client service activities.
• Working closely with the retailers – T&D / FMCG – Getting timely data, solving queries, giving insights to the retailer Client Management: handle RMS related clients' queries
• Working closely with hub team for reports, DB generation & also in case of any adhoc queries
• Technical: acquire knowledge of both RMS solutions by attending requisite training
• Maintain accurate, complete, up-to-date, and insightful client business profiles
• Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data, issues/questions, report generation, etc
• Delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request accuracy and correctness

Connaissances

Effective communication

Client focus

Proactiveness

Excel

PowerPoint

Research methods

Statistics / multivariate analysis

RMS knowledge

Outils

Excel

PowerPoint

Description du poste

RV Customer Success- Senior Executive Job Description At Nielsen we autonomously contribute to analysis that resolves specific Client concerns; serves as a liaison between the Commercial team, Quality Assurance, Operations, Engineering, & Data Science teams with regards to Internal and External Client Projects. Data science drives everything we do here at NielsenIQ. Our statistical research is at the forefront of an industry moving at the speed of light. In this role on the Digital Product team, your work on innovative methodologies and data optimization will directly impact our business and our clients. It is a Client servicing role; The FTE will be interacting with the CMI on a day-to-day basis.

RESPONSIBILITIES

• Maintain a client service orientation by managing the day-to-day administration of client service activities.
• Working closely with the retailers – T&D / FMCG – Getting timely data, solving queries, giving insights to the retailer Client Management: handle RMS related clients' queries
• Working closely with hub team for reports, DB generation & also in case of any adhoc queries
• Technical: acquire knowledge of both RMS solutions by attending requisite training
• Maintain accurate, complete, up-to-date, and insightful client business profiles
• Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data, issues/questions, report generation, etc
• Delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request accuracy and correctness

QUALIFICATIONS

• 2 to 4 years’ experience in Tech and Durable/ FMCG / Service / Retail industry
• Effective communication skills
• Strong Client Focus and Proactiveness
• Strong command on Microsoft Excel and PowerPoint
• Working knowledge of research techniques and methodologies
• Plus point: Working knowledge of statistic and multivariate analysis
• Knowledge of T&D/ RMS is a plus

Additional Information

Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Experience Level Executive Level