Retail Client Service Executive

NielsenIQ; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NielsenIQ in India seeks an Executive Retail CS to delight clients by delivering tech and durable/FMCG insights. You will analyze business issues, prepare annual and integrated presentations, and develop TL outputs for the industry, while building strong client relationships and ensuring timely deliverables.

The role requires 1–2 years in Nielsen Client Service or related industry, with strong Excel/PowerPoint skills, and excellent communication and storytelling abilities.

Qualifications

• This role requires a good understanding of tech and durable industries and trends.
• Excellent analytical skills.
• Excellent Excel and PowerPoint skills.
• 1–2 years Nielsen Client Service experience or equivalent industry experience.
• Strong storytelling skills to guide clients through solutions and gain buy-in.
• Strong time management and prioritization skills with minimal supervision.
• Able to respond to inquiries of moderate complexity with low supervision.

Responsibilities

• Support day-to-day client contacts to help achieve client satisfaction targets.
• Build effective relationships with client representatives and retailers; travel to meet retailers as needed.
• Own and deliver business issue analysis, annual and integrated presentations.
• Ideate and own thought leadership outputs for the industry.
• Trouble-shoot and resolve client inquiries related to databases, data differences, and other key deliverables.
• Build automated category presentations on NIQ data platforms for monthly insights access.
• Liaise with operations, technology, and data science to connect work to client business issues and timelines.
• Broaden knowledge of client business needs and Nielsen services and industry.

Skills

Analytical skills

Client service

Relationship building

Time management

Storytelling

Problem solving

Communication

Tools

Excel

PowerPoint

Job description

Executive Retail CS Job Description

This position will be responsible to work for delighting clients in India through delivering Tech and durable and FMCG insights and analysis. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.

RESPONSIBILITIES

• Support day to day contacts at the client, contributing to the achievement of client satisfaction targets
• Build effective relationship with client representatives. Work closely with retailer. Travelling and meeting retailers periodically
• Own and deliver Business issue analysis, Annual Presentations and Integrated presentations.
• Ideate and own the Thought Leadership (TL) output for industry
• Trouble-shoot and resolve client inquiries related to databases, data difference, and other key aspects that impact client deliverables.
• Build automated category presentations on NIQ data platforms that will help to client to access insights at monthly frequency.
• Liaise with other teams as necessary (e.g. operations, technology, and data science) to solve client business questions and inquiries to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry.

Qualifications

• Good understanding of Tech and durable industry and trends
• Excellent analytical skills.
• Excellent Excel and Power Point Skills
• 1-2 years Nielsen Client Service at Response and/or industry experience
• Good interpersonal skills – ability to develop relationships internally and at the client organization
• Strong problem-solving skills, with gradually declining supervision
• Strong time management skills and prioritization ability, with gradually declining supervision
• Able to respond to inquiries of moderate complexity with almost zero supervision
• Able to respond on enquiries of higher complexity with limited supervision
• Strong storytelling skills, able to take clients through the solutions offered and get their buy-in and satisfaction
• Strong levels of client’s satisfaction achieved acknowledgement from the client on a strong mindset to help them, as well as of the results per se.

Additional Information

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Experience Level Executive Level