Senior Executive - Cafeteria Operations

Jones Lang Lasalle Property Consultants India Pvt Ltd; Gurugram District; On-site; INR 279,000 - 446,000; Full time

Job summary

Jones Lang LaSalle in Gurugram is seeking a Sr. Executive Cafeteria Services to oversee end-to-end cafeteria operations, ensuring high-quality food, hygiene standards, and a consistently positive dining experience for employees.

You will manage cafeteria staff, coordinate with vendors, ensure food safety compliance, monitor service quality, and drive continuous improvements while controlling costs, inventory levels and daily operations. On-site role with 48 scheduled hours per week.

Responsibilities

• Cafeteria Operations Management: oversee end-to-end cafeteria operations, including breakfast, lunch, snacks, beverages, and events. Ensure smooth daily operations with effective planning and coordination of resources. Monitor food quality, taste, presentation, and service standards. Ensure adequate availability of food, beverages, and consumables during operating hours. Handle operational issues and ensure timely resolution.
• Vendor & Service Management: coordinate with food vendors, caterers, and service partners to ensure compliance with agreed service levels. Monitor vendor performance, service quality, and adherence to contractual requirements. Conduct regular review meetings with vendors and drive improvement initiatives. Manage inventory, food supplies, and consumable requirements.
• Food Safety & Hygiene Compliance: ensure compliance with food safety standards, hygiene practices, and statutory requirements. Conduct regular inspections of kitchen, dining areas, and storage facilities. Ensure proper food handling, storage, and waste disposal practices. Maintain records related to audits, inspections, and compliance requirements.
• Team Management: supervise cafeteria staff, including service associates, housekeeping personnel, and support teams. Allocate duties and ensure effective manpower utilization. Train team members on hygiene, safety, customer service, and operational standards. Monitor staff performance and maintain discipline.
• Customer Experience Management: ensure a positive dining experience for employees and visitors. Collect employee feedback and implement service improvements. Address customer concerns and complaints promptly. Support special events, employee engagement activities, and corporate gatherings.
• Cost & Inventory Management: monitor cafeteria expenses and support cost optimization initiatives. Control food wastage and improve resource utilization. Maintain inventory levels and ensure timely replenishment of supplies. Support budget planning and cost tracking.

Job description

Sr. Executive Cafeteria services

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Cafeteria Sr. executive is responsible for managing the overall cafeteria operations, ensuring high-quality food services, hygiene standards, customer satisfaction, vendor coordination, and smooth daily operations. The role involves managing cafeteria staff, monitoring service quality, ensuring compliance with food safety standards, and continuously improving the employee dining experience.

Key Responsibilities:

• Cafeteria Operations Management Manage end-to-end cafeteria operations, including breakfast, lunch, snacks, beverages, and special events. Ensure smooth daily operations with effective planning and coordination of resources. Monitor food quality, taste, presentation, and service standards. Ensure adequate availability of food, beverages, and consumables during operating hours. Handle operational issues and ensure timely resolution.
• Vendor & Service Management Coordinate with food vendors, caterers, and service partners to ensure compliance with agreed service levels. Monitor vendor performance, service quality, and adherence to contractual requirements. Conduct regular review meetings with vendors and drive improvement initiatives. Manage inventory, food supplies, and consumable requirements.
• Food Safety & Hygiene Compliance Ensure compliance with food safety standards, hygiene practices, and statutory requirements. Conduct regular inspections of kitchen, dining areas, and storage facilities. Ensure proper food handling, storage, and waste disposal practices. Maintain records related to audits, inspections, and compliance requirements.
• Team Management Supervise cafeteria staff, including service associates, housekeeping personnel, and support teams. Allocate duties and ensure effective manpower utilization. Train team members on hygiene, safety, customer service, and operational standards. Monitor staff performance and maintain discipline.
• Customer Experience Management Ensure a positive dining experience for employees and visitors. Collect employee feedback and implement service improvements. Address customer concerns and complaints promptly. Support special events, employee engagement activities, and corporate gatherings.
• Cost & Inventory Management Monitor cafeteria expenses and support cost optimization initiatives. Control food wastage and improve resource utilization. Maintain inventory levels and ensure timely replenishment of supplies. Support budget planning and cost tracking.

Location: On-site -Gurugram

Scheduled Weekly Hours: 48

Job Tags: Facility Operations, Legal Compliance

Jones Lang LaSalle ("JLL"), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.