Senior Executive, Business Operations & Administration

Amneal Pharmaceuticals LLC; Mumbai; Vor Ort; INR 1.000.000 - 1.400.000; Vollzeit

Zusammenfassung

Amneal Pharmaceuticals LLC is seeking an experienced HCP Engagement Administration professional in Mumbai. The role involves coordinating end-to-end HCP engagement activities, pre-event planning, post-event closure, and ensuring compliance with SOPs and approvals.

You will act as the SPOC for field-force administration, handle onboarding of vendors, manage travel logistics, and collaborate with various business functions to ensure timely execution and accurate documentation.

Qualifikationen

• Graduate degree; B.Com/BBA preferred.
• 5-10 years of experience in Business Administration, Commercial Operations, HCP Engagement Administration or similar roles are preferred.
• MS Excel, PowerPoint and ERP/SAP-based processes are used in daily operations.

Aufgaben

• Coordinate end-to-end HCP engagement activities, including pre-event planning and post-event closure.
• Act as SPOC for field-force administrative and operational queries and ensure timely resolution.
• Maintain compliance trackers and ensure activities align with SOPs and policies.
• Coordinate vendor onboarding, quotations, POs, and invoice tracking; resolve vendor queries.
• Manage domestic travel, accommodation, scheduling and logistics for HCPs and teams.
• Coordinate advance requests, payments and monthly accruals with Fice; ensure documentation is complete.
• Maintain centralized trackers and prepare periodic MIS for leadership.
• Collaborate with Sales, Marketing, Medical, Fice, Procurement, Compliance and HR for seamless operations.

Kenntnisse

Coordination

Stakeholder management

Problem solving

Attention to detail

Vendor management

Event logistics

MIS & Excel

Time management

Independent work

Ausbildung

Graduate degree; B.Com/BBA preferred

Tools

MS Excel

PowerPoint

ERP/SAP

Jobbeschreibung

Key Responsibilities

1. HCP Engagement Management

• Coordinate end-to-end HCP engagement activities, including pre-event planning and post-event closure.
• Ensure required documentation, approvals and compliance requirements are completed before activities.
• Coordinate HCP travel, accommodation, transfers, meeting logistics and other engagement requirements.
• Coordinate agreements, honorarium/payment documentation and supporting documents, wherever applicable.
• Maintain accurate HCP engagement and activity trackers.

2. Field Force & Business Support

• Act as the single point of contact (SPOC) for field-force administrative and operational queries.
• Provide timely resolution/support for queries related to HCP engagements, events, vendors, payments, logistics and documentation.
• Coordinate with Business Managers, Sales Managers and field teams for smooth execution of planned activities.
• Follow up on pending actions and ensure closure within agreed timelines.
• Support onboarding/training of field employees on relevant administrative and engagement processes.

3. Compliance & Documentation

• Maintain and monitor compliance trackers for HCP activities and business initiatives.
• Conduct pre- and post-activity documentation checks.
• Ensure activities are executed in line with company SOPs, policies and applicable compliance requirements.
• Identify documentation gaps and proactively highlight risks to relevant stakeholders.
• Maintain records required for internal/external audits.
• Track changes in SOPs/processes and communicate relevant updates to stakeholders.

4. Vendor Management

• Coordinate vendor onboarding and documentation in collaboration with Procurement/Fice.
• Raise/coordinate PRs and POs for approved activities.
• Coordinate with vendors for quotations, documentation, service delivery and invoice submission.
• Track vendor invoices and payment status.
• Resolve vendor queries and ensure timely closure of outstanding issues.
• Maintain vendor-related records and documentation for audit purposes.

5. Logistics & Event Operations

• Coordinate domestic travel, accommodation, transfers and other logistics for HCPs and internal teams.
• Support business meetings, conferences, advisory meetings, training programs and other commercial activities.
• Coordinate with travel desks, event agencies and other service providers.
• Ensure timely availability and dispatch of required event materials.
• Track event-related deliverables and closure documentation.

6. Fice & Payment Coordination

• Coordinate advance requests and approvals for business activities.
• Track invoices, payments, open advances and outstanding liabilities.
• Coordinate with Fice for timely processing and payment closure.
• Ensure supporting documentation is complete before payment processing.
• Support monthly provisions/accruals wherever required.

7. MIS, Trackers & Reporting

• Maintain centralized trackers for HCP engagement, activities, compliance, vendors, payments and field queries.
• Prepare periodic MIS and dashboards for Business/Commercial leadership.
• Provide visibility on pending activities, outstanding payments, compliance gaps and operational bottlenecks.
• Analyze operational data and highlight trends or areas requiring intervention.
• Ensure timely and accurate reporting to stakeholders.

8. Cross-functional Coordination

• Work closely with Sales, Marketing, Medical, Fice, Procurement, Compliance, HR and other support functions.
• Drive closure of cross-functional dependencies.
• Maintain clear communication and follow-up across stakeholders.
• Support process improvements to simplify and improve business operations.

Key Success Measures

• 100% timely and compliant HCP activity documentation.
• Timely closure of field queries.
• Timely PR/PO processing and vendor onboarding.
• Reduction in pending invoices, open advances and outstanding liabilities.
• Timely HCP logistics and event execution.
• Accurate and updated trackers/MIS.
• Audit readiness with minimal compliance observations.
• High satisfaction among field and business stakeholders.

Education: Graduate degree; B.Com/BBA preferred.

Experience: 5-10 years in Business Administration, Commercial Operations, HCP Engagement Administration, Sales Administration or similar roles. Experience in pharmaceutical, healthcare or diagnostics environments preferred.

Systems: Good working knowledge of MS Excel, PowerPoint and ERP/SAP-based processes.

Core Competencies

• Strong coordination and follow-up
• Stakeholder management and communication
• Problem solving and ownership
• Attention to detail and compliance orientation
• Vendor management
• Event and logistics management
• MIS and Excel skills
• Ability to manage multiple priorities and timelines
• Ability to work independently in a fast-paced business environment

Role Positioning

Own the operational backbone of the business-ensuring every HCP engagement, field activity, vendor, payment, compliance requirement and field query moves seamlessly from request to closure.

Preferred Skills

• Prior experience in pharmaceutical, healthcare or diagnostics commercial operations.
• Familiarity with HCP engagement compliance processes and pharmaceutical industry guidelines.
• Experience working with Sales, Marketing, Medical, Fice, Procurement and Compliance teams.
• Exposure to digital approval workflows, expense management systems and electronic documentation platforms.