Senior Executive / Assistant Manager_Student Welfare

BITS Design School Mumbai; Thane; On-site; INR 600,000 - 800,000; Full time

Job summary

Bits Design School Mumbai is seeking a Student Welfare Officer to promote student well-being, safety, engagement and holistic development on campus. The role collaborates with academic, administrative, residential, medical, counselling, and disciplinary teams to deliver multi-layered support and cultivate an inclusive campus culture.

The officer will lead welfare initiatives, coordinate orientation and awareness campaigns, and ensure confidentiality while addressing student needs.

Qualifications

• Bachelor's or Master's degree in Psychology, Social Work, Education, Student Affairs, Human Resources, Management, or related field.
• 3–5 years of relevant experience in student welfare, counselling coordination, residential life administration, or educational management.
• Direct experience in higher education, residential campus, school, or university environment preferred.

Responsibilities

• Serve as primary contact for students navigating personal, academic, social, or campus-life challenges.
• Provide active listening and facilitate support, guidance, and issue resolution.
• Design and execute welfare initiatives focused on mental well-being, belonging, leadership, life skills, and holistic growth.
• Coordinate student orientation, induction programs, awareness campaigns, and welfare events.
• Maintain records of student grievances and ensure timely, fair resolution.

Skills

Active listening

Empathy

Conflict resolution

Crisis management

Communication skills

Education

Bachelor's or Master's in related field

Job description

The Student Welfare Officer is responsible for advancing student well-being, safety, engagement, and holistic development. This role serves as a crucial pillar in cultivating a supportive, inclusive campus culture by addressing student needs, delivering welfare programs, and collaborating with academic, administrative, residential, medical, counselling, and disciplinary teams to ensure multi-layered support.

Key Responsibilities

1. Student Support & Welfare

• Serve as a primary point of contact for students navigating personal, academic, social, or campus-life challenges.
• Provide active listening and facilitate appropriate support, guidance, and issue resolution.
• Proactively identify students requiring intervention and coordinate support across appropriate departments.
• Uphold strict confidentiality and professional ethics while handling sensitive student matters.

2. Student Engagement & Development

• Design and execute initiatives focused on mental well‑being, belonging, leadership, life skills, and holistic growth.
• Support and guide student clubs, committees, peer‑mentorship programs, and student‑led activities.
• Foster an inclusive environment that encourages active participation, peer interaction, and community building.
• Lead the coordination of student orientation, induction programs, awareness campaigns, and welfare events.

3. Grievance & Conflict Resolution

• Receive, log, and maintain records of student grievances and formal concerns.
• Coordinate with campus authorities to ensure timely and fair resolution of issues.
• Facilitate mediation and constructive problem‑solving for interpersonal conflicts among students.

4. Student Safety & Safeguarding

• Partner with hostel, security, medical, administrative, and academic units to maintain campus safety standards.
• Assist in managing student emergencies, safety incidents, and urgent welfare matters.
• Liaise effectively between students, hostel wardens, administrative staff, and parents/guardians when necessary.
• Contribute to building a positive, respectful, and supportive residential community.
• Oversee and manage student mentor/mentee and buddy frameworks.
• Track program participation, evaluate engagement, and ensure regular follow‑ups and reporting.
• Organize wellness activities and campaigns centered on physical, emotional, and social health.
• Cultivate a stigma‑free campus environment where students feel comfortable seeking help.
• Drive awareness and understanding of the institutional student code of conduct.
• Emphasize educational, preventive, and corrective approaches to discipline rather than purely punitive measures.

9. Documentation & Reporting

• Maintain detailed, confidential records of student cases, interventions, events, and outcomes.
• Prepare comprehensive periodic reports on student welfare trends, activities, and emerging issues.
• Track ongoing cases to ensure timely resolution, required follow‑up, or appropriate escalation.
• Adhere strictly to institutional data protection and confidentiality standards.
• Exceptional interpersonal and empathetic communication skills
• Active listening, emotional intelligence, and professional maturity
• Strong conflict resolution, mediation, and problem‑solving capabilities
• Proven ability to manage sensitive, confidential information with discretion
• Calm decision‑making and crisis‑management abilities in high‑pressure situations
• Dedicated student‑centric mindset
• Excellent documentation, case tracking, and reporting skills
• Demonstrated success in organizing events, programs, and community initiatives
• Sound knowledge of student development, safeguarding practices, and institutional policies

Educational Qualification & Experience

• Bachelor's or Master's degree in Psychology, Social Work, Education, Student Affairs, Human Resources, Management, or a related field.
• 3–5 years of relevant experience in student affairs, student welfare, counselling coordination, residential life administration, or educational management.
• Direct experience within a higher education institution, residential campus, school, or university environment is preferred.