Senior Executive – AR specialty

EXL Talent Acquisition Team; Chennai; On-site; INR 250,000 - 450,000; Full time

Job summary

EXL Talent Acquisition Team in Chennai seeks an organized professional to perform outbound calls to insurers and providers to follow up on pending or denied claims. You will handle AR activities in the Provider/Payer space and ensure timely payments while documenting all interactions.

Responsibilities include reviewing outstanding claims, resolving rejections, and maintaining HIPAA compliance and quality standards as per client requirements.

Responsibilities

• Perform outbound calls to insurance companies, providers, and TPAs.
• Review and analyze outstanding claims to ensure timely payment.
• Document all call interactions and claim statuses in the system.
• Resolve claim denials and discrepancies by coordinating with insurers.
• Maintain HIPAA compliance in all communications.

Job description

• Perform outbound calls to insurance companies, healthcare providers, and TPAs to follow up on pending or denied claims.
• Handle accounts receivable (AR) activities in the Provider Side Vertical or Payer Collections process.
• Review and analyze outstanding claims, identify issues, and take appropriate action to ensure timely payment.
• Accurately document all call interactions and claim statuses in the system.
• Resolve claim rejections, denials, and payment discrepancies by coordinating with insurance representatives and internal teams.
• Maintain productivity and quality standards as per company and client requirements.
• Provide clear communication and updates on claim progress to management.
• Ensure compliance with HIPAA and organizational policies during all communications.
• Exhibit flexibility and a proactive approach in handling multiple tasks and priorities