Senior Executive

Narayana Health (NH); Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

Narayana Health in Bengaluru is seeking a Patient Relations/Administration role to greet patients, handle registrations, and coordinate with OPD and doctors to ensure smooth flow of work.

Ideal candidates will be fluent in Kannada, Tamil, Telugu, Hindi and English, with strong communication, leadership and computer skills to maintain records and assist with MIS reports and VIP coordination.

Qualifications

• Fluent communication in Kannada, Tamil, Telugu, Hindi and English required.
• Telephone etiquette and professional presentation essential.
• Leadership capabilities and ability to manage multiple tasks.
• Strong problem-solving and interpersonal skills.
• Computer literacy and basic MS Office skills expected.

Responsibilities

• Receive patients and attendants in a courteous manner.
• Answer telephone calls and respond to queries politely.
• Guide patients to the correct departments and assist with registrations.
• Collect complete details during New Registrations (address, contact numbers, etc.).
• Coordinate with OPD secretaries to fix doctor appointments.
• Coordinate with Consultants and Admission Counter; update on status of surgeries.
• Maintain confidentiality and proper records (log books, appointment diaries).
• Escort VIP patients and communicate with GM-Operations for administrative issues.
• Prepare MIS reports and assist with department-related tasks.

Skills

Kannada

Tamil

Telugu

Hindi

English

Telephone etiquette

Leadership qualities

Problem solving

Computer friendly

Job description

Narayana Health, one of Indias largest and Worlds most economical healthcare service providers is set to emerge as a global industry model for its ability to reconcile quality, affordability, scale, transparency, credibility and sustainable profitability. From 300 beds hospital in 2001, Narayana Health has grown to a 6900 beds healthcare conglomerate in 2014 with 26 hospitals present in 16 Cities within the country and also has International Presence in Cayman.

NH has been known for its cost- cutting approach and ranked 36th among Worlds 50 Most Innovative Companies by Fast Companies in 2012. NH has also been a proud recipient of Frost & Sullivan India Healthcare Excellence Awards 2012 in the category Healthcare Service Provider Company of the Year and FICCI Health Care Excellence Award 2012 for Addressing Industry Issues.

Job Purpose:

Attending the patients, guiding the patients, doing registrations, coordinate with the relevant department and ensure the smooth flow of work.

Job Responsibilities:

Patient Relation

• Receive patient and patient attendants in a pleasing manner
• Answer Telephone calls.
• Talk at reasonable sound levels. (Do not shout or talk loudly)
• Answering all queries by patients/attendants politely.
• Listen the patient/attendant carefully
• Guide the patients in right way.
• Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers etc. ,
• Co-ordinate with the OPD secretaries to fix up appointments with the Doctors.
• Guide the patient to get the investigations done properly i. e. , to the Laboratory, Radiology , Cardiology and Endoscopy dept etc. ,
• Coordinate with the Consultants
• Co-ordinate with the Admission Counter and keep the update information from time to time.
• Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day
• Maintain interpersonal relations within the departments and other departments
• Maintain Good relations with the patients
• Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities.
• Maintain all relevant records i. e. , log book, appointment diaries, Visiting Doctors register etc. , properly.
• Maintain confidentiality about patients.
• Counsel the patients/attendants whenever it is necessary.
• Communicate to your HOD from time to time.
• Escorting VIP Patients.
• Coordinate with GM-Operations regarding any administrative related problems
• Preparing MIS report and submit to the GM-Operations
• Coordinate with service department for any Maintece work, Housekeeping work and F&B work

Administrative

• Possess information related to Hospital procedures/protocol
• Preparing duty roasters for the department
• Managing Leaves and permissions
• Report all the incidence to the in charge
• Attend meetings and self-development programs.
• Attends related meetings and gives input on new methods of improving out patient services.
• Provide training to the staff
• Maintains discipline, dress code and punctuality among the staff.

Candidate Requirements:

• Pleasing Personality with a good communication skills in Kannada, Tamil, Telugu, Hindi and English.
• Telephone etiquettes,
• Good presentation skills,
• Leadership qualities,
• Ability to solve problems and manage people ability to handle multiple task at a given time,
• Computer friendly