Senior Enterprise Voice Administrator - Messaging Services

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd in Bengaluru, Karnataka, India seeks a Messaging Services Senior Specialist-Enterprise Voice Administrator to manage the Teams environment, telephony, and conferencing policies. The role emphasizes customer-centric support, advanced diagnostics, and proactive issue prevention.

Ideal candidates have 8+ years in Enterprise Voice administration, strong communication, and the ability to work with global teams on complex integration projects.

Qualifications

• Bachelor’s degree in computer science, engineering, or related field.
• 8+ years of enterprise voice administration and support experience.
• Strong knowledge of M365 Teams, Teams Phone and related telephony platforms.
• Excellent communication, collaboration, and problem-solving skills.

Responsibilities

• Provide high-quality customer-focused support.
• Explain technical concepts clearly to end users.
• Understand client requirements and enhance their experience.
• Support 24x7 operations in shifts.
• Serve as SME and guide project delivery.
• Mentor junior team members and drive repeatable improvements.
• Work independently with global engineering teams.

Skills

Communication skills

Customer service

Problem solving

Team player

Documentation skills

Education

Bachelor's degree in CS/Engineering

Tools

Microsoft Teams Admin Center

PowerShell

Call Quality Dashboard (CQD)

Job description

Messaging Services Senior Specialist - Enterprise Voice Administrator

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Messaging Services Senior Specialist-Enterprise Voice Administrator to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description

• A customer-centric approach with a focus on delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Flexible working in shifts supporting 24X7 steady state operations.
• Provides deep subject matter expertise, advice, and program delivery.
• Contributes to the development of new techniques and plans within area of expertise.
• Thorough understanding and management of customer business needs and expectations.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Develops innovative and creative output based on interpretation and analysis that improves business performance and contributes to corporate goals and strategic intent.
• Anticipates operational, program, and implementation issues and develops preventative measures.
• Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
• Apply advanced training and experience to resolve difficult client problems where standard practice has failed.
• Identifies, structures, and delivers services that enable business processes.
• Perform root cause analysis on failed components and implements corrective measures.
• Providing guidance and mentoring junior team members.
• Candidates must have exceptional customer service, problem solving, and communication skills
• Possess the ability to work independently with minimal management supervision and with a global team of engineers
• Strong team player with ability to work in a team and as individual contributor
• Strong organizational and documentation skills
• Highly adaptable professional with a strong commitment to continuous learning and upskilling in emerging technologies to meet evolving business requirements.

Technical skills

• Responsible for the overall health, configuration, security, and strategic management of the Teams environment, handling complex incidents and escalation.
• Analyze call logs and user experiences using advanced diagnostics in the Call Quality Dashboard (CQD) and Call Analytics to resolve voice and video issues.
• Manage the entire Microsoft Teams Admin Center, including org-wide settings, federation, and team upgrade policies.
• Design and implement Teams messaging, meetings, and app policies.
• Configure and manage voice, telephony, conferencing bridges, and dial plans.
• Control guest access, external access, and manage security/compliance policies within Teams.
• Manage team lifecycles, including archiving, deleting, and restoring teams.
• Use Teams PowerShell modules to automate routine tasks, manage large-scale user updates, and perform advanced configuration not available in the GUI.
• Interact with Microsoft support to resolve tenant-level issues or service outages.
• Support migrations, lifecycle management, documentation, reporting, and continuous improvement initiatives to enhance the enterprise communication experience.

Qualification

• Bachelor’s degree in computer science, Engineering, or related field.
• 8+ years of experience in administration and support of Enterprise Voice technologies.
• Strong knowledge and skills in M365 services Microsoft Teams collaboration, Microsoft Teams Phone and related telephony platforms
• Excellent communication, collaboration, and problem-solving skills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Experience Level

Senior Level