Messaging Services Specialist

NTT DATA, Inc.; Bengaluru Urban; Presencial; INR 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

NTT DATA, Inc. in Bengaluru is seeking a Messaging Services Specialist to provide steady state support for the email and collaboration infrastructure.

You will handle on-call responsibilities, escalations, and maintenance activities while ensuring minimal disruption for end users. The role requires strong communication, a customer-centric approach, and the ability to work in 24x7 shifts to align with US business hours.

Formación

• Bachelor’s degree in computer science, engineering, or related field.
• 4+ years of experience with Exchange Online and Microsoft Purview.
• Microsoft 365 certification preferred.

Responsabilidades

• Provide steady state support to email and collaboration infrastructure.
• Handle on-call support responsibilities, escalations, and critical issues.
• Assist in upgrade and maintenance activities.
• Provide training and guidance to junior IT staff on M365 tools.

Conocimientos

Customer focus

Communication

On-call support

24x7 operations

Problem-solving

Documentation

Team collaboration

Adaptability

Learning mindset

Educación

Bachelor's degree in CS/Engineering or related field

Herramientas

Exchange Online

Microsoft Purview

Defender for Office 365

M365 security & compliance

M365 administration

Descripción del empleo

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Messaging Services Specialist to join our team in Bangalore, Karnataka (IN-KA), India (IN).

"Messaging Services Specialist applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities. Expert on M365 services-Exchange Online, security and compliance within M365 ecosystem."

• A customer-centric approach with a focus on delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Flexible working in shifts supporting 24X7 steady state operations and US Business hours
• Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Builds deeper understanding of processes, procedures, customers and organization
• Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning

Technical Skillset

• Provide advanced support for various M365 services, including Exchange Online and Microsoft Purview administration. Resolve complex technical issues and ensure minimal disruption to end users.
• Technical knowledge in data governance, security, and compliance, specifically focusing on data classification, sensitivity labeling, Data Loss Prevention (DLP), and insider risk management within Microsoft 365
• Configuring and fine-tuning anti-phishing, anti-spam, and anti-malware policies in defender for office 365
• Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks
• Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations
• Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security
• The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services
• Work closely with other teams to ensure seamless integration and operation of M365 services. Provide training and guidance to junior IT staff on the effective use of M365 tools
• Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management.
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
• Stay up to date with the latest M365 features, updates, and best practices.
• Identify opportunities for improving M365 service delivery and user experience.

Qualification

• Bachelor’s degree in computer science, Engineering, or related field.
• 4+ years of experience Exchange Online and Microsoft Purview
• Microsoft 365 certification preferred."

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.