Senior Enterprise Systems Administrator

ZS; Maharashtra; Hybrid; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards package

Internal mobility

Job summary

ZS in India is seeking a skilled ServiceNow Developer/Administrator to design, develop, and enhance solutions on the ServiceNow platform. You will configure modules and integrate with enterprise systems to support workflows and digital transformation.

You will work with ITIL/ITSM processes, implement ITSM workflows, build custom apps with App Engine, and ensure security, performance, and governance while collaborating with stakeholders across the business.

Qualifications

• 5-8+ years IT experience with 3-5+ years ServiceNow development.
• Strong server-side and client-side scripting expertise.
• Fluency in English and a client-first mindset.

Responsibilities

• Administer, configure, and support the ServiceNow platform across ITSM, CSM and other modules
• Implement ITSM processes such as Incident, Problem, Change, and Knowledge Management
• Develop and maintain custom applications using ServiceNow App Engine
• Design, develop, and maintain ServiceNow solutions using Business Rules, Client Scripts, UI Policies
• Enable integrations using REST/SOAP APIs, IntegrationHub, and MID Servers
• Collaborate with stakeholders to gather requirements and deliver scalable solutions

Skills

JavaScript

Glide API

Server-side scripting

Client-side scripting

ITIL knowledge

Tools

Flow Designer

Integration Hub

Virtual Agent

CMDB concepts

Job description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

ServiceNow Developer / Administrator

We are seeking a skilled ServiceNow Developer to design, develop, and enhance solutions on the ServiceNow platform. This role involves configuring out-of-the-box modules, developing custom applications, and integrating ServiceNow with enterprise systems to support business workflows and drive digital transformation initiatives.

What you'll do:

• Administer, configure, and support the ServiceNow platform across ITSM, CSM and other aligned modules
• Implement and enhance ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management
• Develop and maintain custom applications using ServiceNow App Engine
• Design, develop, and maintain ServiceNow solutions using: Business Rules, Client Scripts, UI Policies. Script Includes, Flow Designer, and Catalog Items
• Implement workflows and automations to improve service efficiency and reduce manual effort
• Support platform upgrades, patching, and release management activities
• Develop and manage integrations using REST/SOAP APIs, IntegrationHub, and MID Servers
• Enable self-service capabilities leveraging Now Assist, Virtual Agent and Knowledge Management
• Support CMDB and Asset Management processes, ensuring data quality and CSDM alignment
• Troubleshoot and resolve platform issues and perform root cause analysis
• Collaborate with business stakeholders to gather requirements and deliver scalable solutions
• Maintain technical documentation, SOPs, and knowledge articles
• Ensure platform security, performance, and adherence to governance and best practices
• Own platform architecture, customization strategy, and overall solution design
• Review and approve technical designs, scripts, and integration patterns
• Define and enforce coding standards, best practices, and governance

What you'll bring:

• 5-8+ years of overall IT experience with 3-5+ years on ServiceNow development
• Advanced expertise in server-side and client-side scripting, performance optimization, and debugging
• Proficiency in JavaScript, Glide API, and ServiceNow scripting
• Solid understanding of ITIL and IT Service Management processes
• Experience with Flow Designer, Integration Hub, and Virtual Agent
• Working experience with ServiceNow upgrades and release cycles
• Knowledge of integrations, authentication methods, and APIs
• Experience designing scalable automations and reusable components
• Familiarity with CMDB concepts, Discovery, and service mapping (preferred)
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India, visit ZS India office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems - the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.