Senior Engineering Manager

The Sleep Company; Mumbai; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

The Sleep Company in Mumbai is seeking a senior engineering leader to guide multiple teams building and operating our critical retail platforms.

You will own architecture, reliability and end-to-end delivery across OMS, POS, ERP and WMS, collaborating with Product, Supply Chain and Retail Operations to drive impact.

This hands-on role requires strong execution, ownership and the ability to scale complex systems in a fast-growing omni-channel environment.

Qualifications

• Hands-on engineering leader with experience across distributed systems and large-scale platforms.
• Strong background in system integrations and APIs across multiple domains.
• Familiarity with event-driven and asynchronous architectures.
• Proven ability to implement observability, monitoring, and incident response.
• Track record of reliability engineering and production operations excellence.
• Experience with omni-channel or retail-tech ecosystems is a plus.

Responsibilities

• Lead multiple engineering pods and drive end-to-end delivery of business-critical initiatives.
• Own architecture, scalability, reliability, and performance of commerce platforms.
• Manage ecosystems involving OMS, POS, ERP, and WMS.
• Drive engineering excellence across omni-channel retail operations.
• Establish production incident management processes and governance.
• Collaborate with Product, Supply Chain, Retail Ops, and Business stakeholders.
• Ensure high availability and observability of distributed systems.
• Lead architectural decisions around integrations and event-driven systems.
• Mentor engineering managers and senior engineers.
• Navigate ambiguity and drive execution in a fast-paced growth environment.

Skills

Distributed systems

System integrations and APIs

Event-driven architectures

Observability & monitoring

Reliability engineering

Large-scale retail tech

Job description

Job Description

About the Role

We are looking for a highly execution-oriented Senior Engineering Manager to lead engineering teams building and operating critical retail and commerce platforms.

The ideal candidate will have strong experience in retail-tech, omni-channel commerce, or supply-chain-driven organizations, with a proven ability to deliver complex technology initiatives at scale.

This role requires a hands-on engineering leader who can drive execution, ensure operational excellence, and collaborate effectively across business, product, operations, and technology teams.

Key Responsibilities

• Lead multiple engineering pods and drive end-to-end delivery of business-critical initiatives.
• Own the architecture, scalability, reliability, and performance of commerce and retail technology platforms.
• Manage and optimize integrated ecosystems involving :
• Order Management Systems (OMS)
• Point of Sale (POS)
• Enterprise Resource Planning (ERP)
• Warehouse Management Systems (WMS)
• Drive engineering excellence across omni-channel retail operations.
• Establish strong production incident management processes and foster a culture of operational excellence.
• Partner closely with Product, Supply Chain, Retail Operations, and Business stakeholders to deliver impactful solutions.
• Ensure high availability, observability, reliability, and performance of distributed systems.
• Lead architectural decisions involving integrations, asynchronous processing, event-driven systems, and platform scalability.
• Mentor engineering managers and senior engineers while building high-performing teams.
• Navigate ambiguity and drive execution in a fast-paced growth environment.

Required Skills & Experience

Technical Expertise

• Strong hands-on experience with :
• Distributed systems
• System integrations and APIs
• Event-driven and asynchronous architectures
• Observability, monitoring, and alerting
• Reliability engineering and production operations
• Deep understanding of large-scale commerce and retail technology ecosystems.
• Experience managing complex platform dependencies across multiple systems and teams.

Leadership & Execution

• Proven ability to lead multiple engineering teams or pods simultaneously.
• Strong stakeholder management and cross-functional collaboration skills.
• Demonstrated success in driving delivery and execution in high-growth environments.
• Strong ownership mindset with a focus on outcomes and business impact.
• Experience handling production incidents, crisis management, and operational governance.

Ideal Candidate Profile

• 8 to 12 years of overall software engineering experience.
• 3 to 5 years of experience managing engineering teams, pods, or engineering managers.
• Strong technical foundation with the ability to dive deep when required.
• Execution-driven leader who thrives in fast-moving environments.
• High ownership, bias for action, and strong problem-solving capabilities.
• Preferably has scaled systems and teams in omni-channel commerce or supply-chain-intensive businesses

(ref:hirist.tech)